Subject: RE: pod 6246981944
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Ramesh Gottimukkala <[email-masked]>
Date: Sat, 9 Jan 2021 07:08:05 +0000

Hi Apoorv,
Go ahead with the refund.

FYI @Ramesh Gottimukkala<mailto:[email-masked]>

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Tuesday, January 5, 2021 6:00 PM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Muhammad Saad <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Mohammad Musaed <[email-masked]>; Mohd Imran <[email-masked]>; Malik Ismail <[email-masked]>; Jessie Caparas <[email-masked]>; Akshay Berry <[email-masked]>
Subject: Re: pod 6246981944

External email sender, please take precaution.
Hi Team,

As per Shipa below, they informed us that the order will be collected from the wrong customer and they will be returning it to our WH.

The POD that we have received is for the wrong delivery, which has been shared with the customer and they have denied receiving the same again. No information shared by shipa regarding returning this to our warehouse either.

Please assist in getting a refund approval for the same on below. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Muhammad Saad" <[email-masked]>
To: "Seeta Seeta" <[email-masked]>
Cc: "aessam" <[email-masked]>, "Lm-el2" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Mohammad Musaed" <[email-masked]>
Sent: Tuesday, January 5, 2021 2:22:57 PM
Subject: Re: pod 6246981944

Hi Seeta,
Please find below the POD,
[POD (1).jpg]
Mohammed Saad
Account Management
[Image removed by sender.]<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fshipa.com%2Flogistics-for-business%2Fshipa-delivery%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C668a34dcca9e45604f7e08d8b1823e06%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637454520264298105%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=7RzS6S9xDDXneYdPBts22x3%2F3REN%2FvtV7%2Bxzs%2Fayjfo%3D&reserved=0>
M: +966593314890
[email-masked]<mailto:[email-masked]>
shipa.com/delivery<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fshipa.com%2Flogistics-for-business%2Fshipa-delivery%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C668a34dcca9e45604f7e08d8b1823e06%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637454520264298105%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=7RzS6S9xDDXneYdPBts22x3%2F3REN%2FvtV7%2Bxzs%2Fayjfo%3D&reserved=0>

On Tue, Jan 5, 2021 at 11:47 AM Seeta Seeta <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

Can you please provide us the POD for mentioned order number.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Mohammad Musaed" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 2 January, 2021 15:29:43
Subject: Re: pod 6246981944

any update

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Muhammad Saad" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "aessam" <[email-masked]<mailto:[email-masked]>>, "Lm-el2" <[email-masked]<mailto:[email-masked]>>, "support" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Mohammad Musaed" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 31 December, 2020 15:53:04
Subject: Re: pod 6246981944

Hi Saad,

The correct contact number for this customer is 0556483261.

Thank you for your help!

Regards,
Apoorv
________________________________
From: "Muhammad Saad" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "aessam" <[email-masked]<mailto:[email-masked]>>, "Lm-el2" <[email-masked]<mailto:[email-masked]>>, "support" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Mohammad Musaed" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 31, 2020 2:54:12 PM
Subject: Re: pod 6246981944

Hi Seeta,
Please share the correct number for this customer,

Best Regards,
Mohammed Saad
Account Management
[Image removed by sender.]<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fshipa.com%2Flogistics-for-business%2Fshipa-delivery%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C668a34dcca9e45604f7e08d8b1823e06%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637454520264308100%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=uyXCIxwZ4zmr3PWyxfaco%2BPTzd80aNjnUFGDxF90wXs%3D&reserved=0>
M: +966593314890
[email-masked]<mailto:[email-masked]>
shipa.com/delivery<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fshipa.com%2Flogistics-for-business%2Fshipa-delivery%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C668a34dcca9e45604f7e08d8b1823e06%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637454520264318097%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=m0HDuhTlsWxVLimWNaVHf665AySAzVwDVHAqOaXcwn8%3D&reserved=0>

On Sun, Dec 20, 2020 at 2:39 PM Seeta Seeta <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

Requesting you to kindly provide us the POD for tracking id SD000553188.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Mohammad Musaed" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 20 December, 2020 16:57:15
Subject: pod

Hi Team,

With reference to the order number 6246981944, AWB SD000553188 , as per the customer she did not received her order, however, it shows to us the order was delivered on
11/25/20 once we track the consignment .

,Due to this, we request you to look into this concern and confirm to us whether the order was delivered to the customer or not , if yes kindly share with us Proof of Delivery  ( POD)

Awaiting for your response.

Thanks & Regards.

Tawfik

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