Subject: RE: Need Urgent Collection-6465989070
From: Mohd Imran <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Jessie Caparas <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>, Malik Ismail <[email-masked]>, AKASH YADAV <[email-masked]>
Date: Wed, 6 Jan 2021 11:58:03 +0000

Hi Apoorv,

Please delete the RMA and create a new one.

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Apoorv Joshi <[email-masked]>
Sent: Wednesday, January 6, 2021 2:43 PM
To: Jessie Caparas <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Escalations Dxbteam <[email-masked]>; Mohd Imran <[email-masked]>; Malik Ismail <[email-masked]>; AKASH YADAV <[email-masked]>
Subject: Re: Need Urgent Collection-6465989070

External email sender, please take precaution.
Hi Team,

Please advise how to go about arranging the collection on the below case. As per Fareye they are receiving some error while trying to retrieve the collection reference.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "FarEye Support" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "KISHAN SINGH" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, January 1, 2021 10:06:39 AM
Subject: Re: Re: Need Urgent Collection-6465989070

Dear Apoorv,

As your query has been addressed and nothing is pending from the FarEye Support Team, therefore, we are proceeding with the ticket # 188002 closure. Should you need any further information, please do not hesitate to contact us at [email-masked]<mailto:[email-masked]> or +91-70-6595-6595.

After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.

Please provide your valuable feedback.

An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident. You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/08ccf049b77b35131e9ba670b719b3cd2ac987009b1b566e6213c0e9a291f86b<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F08ccf049b77b35131e9ba670b719b3cd2ac987009b1b566e6213c0e9a291f86b&data=04%7C01%7Cmohd.imran%40landmarkgroup.com%7Ccc665348e1ea49d6e6ba08d8b22fe5a9%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637455266082126167%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=9dVHYHCGyjmyLqHXaGR9KcyMK99AjWAzAJdwjKekrHs%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7Cmohd.imran%40landmarkgroup.com%7Ccc665348e1ea49d6e6ba08d8b22fe5a9%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637455266082136160%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=42dQQCO8s4cnx4WOp0EH%2BIW%2Fi1gvDD83XGDFpQX9RYE%3D&reserved=0> to check the details.

Thanks and Regards,

Saurabh Deo, Technical Engineer
FarEye - Enabling Digital Logistics<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7Cmohd.imran%40landmarkgroup.com%7Ccc665348e1ea49d6e6ba08d8b22fe5a9%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637455266082136160%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=njyCIEildIuDHGHnRzxpbm3vVk%2FB%2BiRChpKsieNg%2Fw4%3D&reserved=0>

Call: +91 7065956595
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On Thu, 31 Dec, 2020 at 8:51 PM , FarEye Support <[email-masked]<mailto:[email-masked]>> wrote:
Dear Apoorv,

The shared AWB is not received in our system hence no further status can be processed for the same. Request you to connect with the LMIT team for further queries.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/08ccf049b77b35131e9ba670b719b3cd2ac987009b1b566e6213c0e9a291f86b<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F08ccf049b77b35131e9ba670b719b3cd2ac987009b1b566e6213c0e9a291f86b&data=04%7C01%7Cmohd.imran%40landmarkgroup.com%7Ccc665348e1ea49d6e6ba08d8b22fe5a9%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637455266082166147%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=4RHciJxBrjEuAWiMZNJkfJbnWl%2BuH9YdOUsG4DDWOXI%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7Cmohd.imran%40landmarkgroup.com%7Ccc665348e1ea49d6e6ba08d8b22fe5a9%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637455266082166147%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Olun2rtbVswp2MbjMrhqQERYzhDWCFgr91yOvopXbY0%3D&reserved=0> to check the details.

Thanks and Regards,

Arpana Raj | Technical Engineer

FarEye - Enabling Digital Logistics<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7Cmohd.imran%40landmarkgroup.com%7Ccc665348e1ea49d6e6ba08d8b22fe5a9%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637455266082176138%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=tGwXgrJsiDDKlX0LaJEsc%2FNeCY0TIakE%2BIo9A2sQ4RQ%3D&reserved=0> | Call: +91 70-6595-6595

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On Thu, 31 Dec at 8:02 PM , Apoorv Joshi <[email-masked]<mailto:[email-masked]>> wrote:
Dear Team,

Return tracking ID is 46393517472

Please share collection reference.

@Jessie: Please look into this and advise.

Regards,
Apoorv

________________________________
From: "FarEye Support" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "KISHAN SINGH" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 30, 2020 10:19:11 PM
Subject: Re: Re: Need Urgent Collection-6465989070
Dear Apoorv,

We request you to please share reverse tracking id.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/08ccf049b77b35131e9ba670b719b3cd2ac987009b1b566e6213c0e9a291f86b<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F08ccf049b77b35131e9ba670b719b3cd2ac987009b1b566e6213c0e9a291f86b&data=04%7C01%7Cmohd.imran%40landmarkgroup.com%7Ccc665348e1ea49d6e6ba08d8b22fe5a9%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637455266082206123%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=sgRrm41UHB3cHDHyfxhEmLQER3hYe0Pgab6jirkuKDQ%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7Cmohd.imran%40landmarkgroup.com%7Ccc665348e1ea49d6e6ba08d8b22fe5a9%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637455266082206123%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=0xWRu0WNmTVhE3uRkl95ywP0bo6pLOrxSYD1f5INw2M%3D&reserved=0> to check the details.
Thanks and Regards,

Nishant Kamal
Technical Engineer | FarEye

Call: +91 70-6595-6595
 || www.getfareye.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7Cmohd.imran%40landmarkgroup.com%7Ccc665348e1ea49d6e6ba08d8b22fe5a9%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637455266082206123%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=ZfbW9XucB9WxZWhxIuUXfixUzmCrMTtEt6RewAW%2FJPw%3D&reserved=0>
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On Wed, 30 Dec at 7:12 PM , FarEye Support <[email-masked]<mailto:[email-masked]>> wrote:
Dear Apoorv,

Greetings!

We have received your concern, regarding collection reference number required. We will update you soon.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/08ccf049b77b35131e9ba670b719b3cd2ac987009b1b566e6213c0e9a291f86b<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F08ccf049b77b35131e9ba670b719b3cd2ac987009b1b566e6213c0e9a291f86b&data=04%7C01%7Cmohd.imran%40landmarkgroup.com%7Ccc665348e1ea49d6e6ba08d8b22fe5a9%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637455266082216117%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=q6N1RVtOoR9WImC48T9QgYg8jq18GXi72ovtU7kkGAI%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7Cmohd.imran%40landmarkgroup.com%7Ccc665348e1ea49d6e6ba08d8b22fe5a9%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637455266082216117%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=doKJkJ2eIJ8dw6pTSwMvL1Mj5kSmKPIcTEFLobwsLNk%3D&reserved=0> to check the details.
Thanks,
Shambhavi Singh,
Technical Engineer

FarEye- Enabling Digital Logistics<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7Cmohd.imran%40landmarkgroup.com%7Ccc665348e1ea49d6e6ba08d8b22fe5a9%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637455266082226112%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=MAx1h3EfI5Mjn9KbcZ00HkhYPXvN%2B58G8%2Fj6FbN7Chc%3D&reserved=0>
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