Subject: RE: Task Number SCTASK0276622 for Request RITM0193639 has been moved to state Work in Progress.
From: "Raghav Jaggi (TCS)" <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Jessie Caparas <[email-masked]>
Cc: IT Service <[email-masked]>, seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Youraj Kinhikar <[email-masked]>, Akshay Berry <[email-masked]>
Date: Tue, 5 Jan 2021 12:17:01 +0000

HI Team,

We have checked now with hit and trial and found that the correct credit note number is   211251021002021V14
of amount 18.6KD.

We have revalidated it till 31-JAN-21.

Hence, the issue is resolved now.

Thanks and Regards,
Raghav Jaggi
POS APPLICATION TEAM
LMG IT | TCS
E-Mail - [email-masked]<mailto:[email-masked]>

From: Apoorv Joshi <[email-masked]>
Sent: Tuesday, January 5, 2021 4:56 PM
To: Jessie Caparas <[email-masked]>
Cc: Raghav Jaggi (TCS) <[email-masked]>; IT Service <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Youraj Kinhikar <[email-masked]>; Akshay Berry <[email-masked]>
Subject: Re: Task Number SCTASK0276622 for Request RITM0193639 has been moved to state Work in Progress.

External email sender, please take precaution.
Hi Jessie,

The details that customer has shared in this case are as follows:

#Total amount : 18.600 KD
#Sales associate name: Elsie Tingabngab
#Original trans. : 21125107419420200206
#Items returned :
Shirt - 8.5 KD
Olivia chairped 40 x 40 cm - 2.7 KD
Olivia chairped 40 x 40 cm - 2.7 KD
Olivia chairped 40 x 40 cm - 2.7 KD
Trousers - 2.0 KD

Credit note no. - 211251021002021014
Date : 10-02-2020
Cashier : 201596
Expriy date : 08-08-2020

Additionally this is the Order Number: 6292439675872 that we can find from the invoice which customer has shared. We already have asked customer to share the same details multiple times but they are the same everytime as the customer has taken the details from invoice that is available to her. Attaching an image of the same but it is not very clear. The team can maybe try checking with the order number that is available on the invoice.

We have also emailed customer and advised them we are unable to locate any information on the order with the details that she has shared with us. We will share any other information if she shares within next 24 hours.

Regards,
Apoorv

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Raghav Jaggi (TCS)" <[email-masked]<mailto:[email-masked]>>, "IT Service" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "youraj kinhikar" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 5, 2021 3:34:48 PM
Subject: RE: Task Number SCTASK0276622 for Request RITM0193639 has been moved to state Work in Progress.

@Seeta Seeta<mailto:[email-masked]> @Apoorv Joshi<mailto:[email-masked]> @Shakeeb Arsalan<mailto:[email-masked]> @Fauzan Musalman<mailto:[email-masked]>

Can we get the correct details to resolve this case?

This is for FD ticket 1635866

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Raghav Jaggi (TCS) <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 5, 2021 1:22 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; IT Service <[email-masked]<mailto:[email-masked]>>
Cc: Youraj Kinhikar <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Subject: RE: Task Number SCTASK0276622 for Request RITM0193639 has been moved to state Work in Progress.

HI Team,

See the thing you mentioned is the invoice number.

We also checked for the mentioned invoice but could not find any credit note associated with it.
Kindly just check  for the correct invoice number or share with us the credit note number so that we can proceed.

Raise it to us if you need more clarifications.

Thanks and Regards,
Raghav Jaggi
POS APPLICATION TEAM
LMG IT | TCS
E-Mail - [email-masked]<mailto:[email-masked]>

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 5, 2021 2:44 PM
To: IT Service <[email-masked]<mailto:[email-masked]>>; Raghav Jaggi (TCS) <[email-masked]<mailto:[email-masked]>>
Cc: Youraj Kinhikar <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Subject: RE: Task Number SCTASK0276622 for Request RITM0193639 has been moved to state Work in Progress.
Importance: High

Hi @Raghav Jaggi (TCS)<mailto:[email-masked]>

It's a store credit note

Credit note no. - 211251021002021014
Date : 10-02-2020
Cashier : 201596
Expriy date : 08-08-2020

Anything can we do?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: IT Service Desk <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 30, 2020 9:56 PM
To: Raghav Jaggi (TCS) <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: Task Number SCTASK0276622 for Request RITM0193639 has been moved to state Work in Progress.

Hi,

The Task Number SCTASK0276622 for Request RITM0193639 has been moved to state Work in Progress.

Task Short description: POS - Extend credit note

Task Description: Please extend credit note for 1 month only 211251021002021014

Additional comments:
________________________________
2020-12-30 21:35:37 GST - Raghav Jaggi Additional comments
Hi Team,
Issue - Please extend credit note for 1 month only 211251021002021014

We cant find the mentioned invoice and therefore can't find credit note details of the same

Keeping the ticket as pending user action until then.

Regards,
Raghav Jaggi
POS Application Team
________________________________
2020-12-29 18:23:20 GST - Raghav Jaggi Additional comments
Hi Team,
Issue - Please extend credit note for 1 month only 211251021002021014

We cant find the mentioned invoice and therefore can't find credit note details of the same

Keeping the ticket as pending user action until then.

Regards,
Raghav Jaggi
POS Application Team
________________________________
2020-12-28 14:11:28 GST - Raghav Jaggi Additional comments
Hi Team,
Issue - Please extend credit note for 1 month only 211251021002021014

We cant find the mentioned invoice and therefore can't find credit note details of the same

Keeping the ticket as pending user action until then.

Regards,
Raghav Jaggi
POS Application Team

Thanks & Regards,

LMG IT Service Desk
*    Toll-free UAE- 800-191919 or (04)809-4222

*    Toll-free KSA- 800-7577555 or (011)279-3200

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