Subject: Re: Order not shipped - Cancellation rejected - 6237304819
From: Sankar T <[email-masked]>
To: Seeta Seeta <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sun, 3 Jan 2021 11:36:51 +0000

Team,

This order will take some time to get cancelled in hybris since we are analysing the issue. Please update the same to the customer.

Thanks,
Sankar.

From: Seeta Seeta <[email-masked]>
Date: Sunday, 3 January 2021 at 3:55 PM
To: Sankar T <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>, escalations dxbteam <[email-masked]>
Subject: Re: Order not shipped - Cancellation rejected - 6237304819

** This mail has been sent from an external source **
Hi Akshay,

The cancellation is still not done and the case is pending with us since 22nd Nov.

Requesting you to assist us in this case on priority.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Nikhil Bishnoi" <[email-masked]>
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>
Cc: "Nikhil Bishnoi" <[email-masked]>
Sent: Sunday, 3 January, 2021 03:09:21
Subject: Fwd: Order not shipped - Cancellation rejected - 6237304819

Hi Team,

Any Update?

Regards,
Nikhil.

________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]>
To: "Akshay Berry" <[email-masked]>, "Sankar" <[email-masked]>
Cc: "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "Malik Ismail" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "escalations dxbteam" <[email-masked]>
Sent: Wednesday, 30 December, 2020 08:46:27
Subject: Re: Order not shipped - Cancellation rejected - 6237304819

Hi Team,

Any update on the below case.

Regards,
Fauzan

________________________________
From: "Akshay Berry" <[email-masked]>
To: "Apoorv Joshi" <[email-masked]>, "Sankar" <[email-masked]>
Cc: "Seeta Seeta" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "Malik Ismail" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "escalations dxbteam" <[email-masked]>
Sent: Sunday, 27 December, 2020 02:18:16
Subject: RE: Order not shipped - Cancellation rejected - 6237304819

@Sankar T<mailto:[email-masked]> Please cancel the order in Hybris. It is cancelled in OMS too.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Apoorv Joshi <[email-masked]>
Sent: Friday, December 25, 2020 1:49 PM
To: Akshay Berry <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Order not shipped - Cancellation rejected - 6237304819

External email sender, please take precaution.
Hi Team,

Please advise if any update on the below case.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 23 December, 2020 18:23:42
Subject: RE: Order not shipped - Cancellation rejected - 6237304819

@Seeta Seeta<mailto:[email-masked]> Raised to tech.

INC0937176

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 23, 2020 2:16 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order not shipped - Cancellation rejected - 6237304819

External email sender, please take precaution.
Hi Team,
Can you please assist us in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 3 December, 2020 12:45:43
Subject: Order not shipped - Cancellation rejected - 6237304819

Hi Team,

With regards to Order ID 6237304819, the customer is complaining neither the delivery nor the refund for the full order has been processed. 2 tickets have been raised in the Hybris since Nov 09, but no response for them as well.

The partial cancellation is also failing. The refund is to be done for the following items:

1. 162092211
2. 162092216
3. 162301488
4. 161923974
5. 162651513
6. 162305455
7. 161419120
8. 162331125
9. 162317057
10. 161351012
11. 162033642

Kindly assist.

Regards,
Nikhil.

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