Subject: New Reply Received - 7421691539 wrong item delivered
From: Splash <[email-masked]>
To: [email-masked]
Date: Sat, 02 Jan 2021 11:39:20 +0000

Hi Apoorv Joshi,  The customer has responded to the ticket.  7421691539 wrong item delivered   Ticket comment <blockquote>
<div dir="ltr">I was response to your email two time on the same day of 17 dec and again on 22 dec but unfortunately you not replay me you can find the attached screenshot.
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<div>However the item price is BD 5.3 and its not acceptable to refund any less this amount and also i want my refund cash not a voucher. I paid you cash and i want my refund cash.</div>
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<div>By the way since you not tack my case seriously  you will have one week to get back me with my money or my item. Otherwise i will raise this case to ministry of commerce with all screenshot of our mailing.</div>
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<div>Regards,</div>
<div>Jaffar Naser</div>
<div>39999358</div>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE3OTczNzcwMCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.rS-cdfB4rmAb5S1V6Av6CEmgEdqAscbdhGVIjuTwcOY"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE3OTczNzcwMiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.FL-uX7HPC-6iTzAZwCjRNfaS_pc1fgKxrN1MAa6U5UA"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE3OTczNzcwNCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.BmDbAZYqZ2Ov3vq2jMNQOeM_15chnr-bxGPfX3N2Zt8"><br>
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<div dir="ltr">Sent from my iPhone</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 2 Jan 2021, at 2:37 PM, toto toto &lt;[email-masked]&gt; wrote:<br>
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<div dir="ltr"> I was response to your email two time on the same day of 17 dec and again on 22 dec but unfortunately you not replay me you can find the attached screenshot.
<div>
<br>
</div>
<div>However the item price is BD 5.3 and its not acceptable to refund any less this amount and also i want my refund cash not a voucher. I paid you cash and i want my refund cash.</div>
<div>
<br>
</div>
<div>By the way since you not tack my case seriously  you will have one week to get back me with my money or my item. Otherwise i will raise this case to ministry of commerce with all screenshot of our mailing.</div>
<div>
<br>
</div>
<div>
<br>
</div>
<div>Regards,</div>
<div>Jaffar Naser</div>
<div>39999358<br>
<br>
<div dir="ltr">Sent from my iPhone</div>
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<blockquote>On 2 Jan 2021, at 11:28 AM, Splash &lt;[email-masked]&gt; wrote:<br>
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<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
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<div dir="ltr">Hi Jaffar,</div>
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<div dir="ltr">Thank you for your prompt response.</div>
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<div dir="ltr">However, we have sent you an email regarding the same on Dec 17, 2020, perhaps you did not receive or check it. Please find attached a screenshot of the same and to avoid any further delays we have at this time refunded you for the whole item
 as a token of apology. You do not need to return what you have received. Once the refund has processed you will receive an email notification for the same.</div>
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<div dir="ltr">We hope this helps and have a great day! Stay Safe!</div>
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<div dir="ltr">Your Friends,</div>
<div dir="ltr">The Support Team</div>
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<div>&lt;email.JPG&gt;</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1882440