Subject: Missing items/Need ​Redfund approval: Case id - 1889414 Order ID: 6254886987
From: Manish Kumar <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Tue, 29 Dec 2020 23:40:29 -0700 (MST)

Hi Team, 

Problem Statement: Missing items 

Order Date: Dec 15, 2020 
Case id - 1889414 
Order ID: 6254886987 
Tracking ID: SD000773285 

Missing items: 
1. 142405661, NYX Professional Make Up Soft Matte Lip Cream, Cost: SAR 19.00 
2. 161038513 - - NYX Professional Makeup Worth the Hype Waterproof Mascara, Cost: 54.00 
3. 159405678 - - REVLON Powder Blush, Cost: 63.00 
4. 159405661 - - REVLON Ultra HD Matte Lip Colour, Cost: SAR 66.00 

Order Value: SAR 662.00 
Amount needs to be refunded: SAR 202.00 

Assistance Required: Missing items/Need ​Redfund approval 

Issue Description: Customer has placed his order for 10 items and as per the consignments details all items have been delivered but customer did not received his 4 items. 
Kindly please do the needful. 
​ 
Case History: The customer has contacted us on 12/18/2020 and we have raised child ticket # 1896048 to confirm how many item has been shipped from there however as per the response all items has been shipped from the warehouse. 
​ 
Customer history: This is the first order of this customer with us. 

Your Friends 
The Support Team