Subject: Re: Courier Partner Charged More & Took Part Of The Order Items // 9624669686
From: Seeta Seeta <[email-masked]>
To: [email-masked], [email-masked], [email-masked]
Cc: Fauzan Musalman <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Ishan Ahuja <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Mon, 28 Dec 2020 21:49:40 -0700 (MST)

Hi Team, 

Can you please look into the below complain which we received from the customer and requesting you to kindly arrange the delivery for remaining items asap. 

Awaiting for your response. 

Thanks & Regards, 
Seeta Kunwar 

From: "Ishan Ahuja" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Monday, 28 December, 2020 21:42:14 
Subject: Courier Partner Charged More & Took Part Of The Order Items // 9624669686 

Hi Team, 

Problem Statement: Courier Partner Charged More & Took Part Of The Order Items 

Order Date : Dec 27, 2020 
Order ID: 9624669686 
Tracking ID: 1000009204122 
Order Amount : AED199.59 

Courier Guy Number : +971 54 305 1564 

Assistance Required: Need To Urgently Deliver Back The Remaining Items 
Item Name : Essence Long Lasting Eye Pencil 
Items Name : Essence Spice it up! Matte Lipstick 

Issue Description: Customer reported that at the time of delivery, there were two boxes for the order id 9624669686, the entire order amount was AED199.59. 

The courier guy asked the customer to pay extra 37 AED more for the 2nd box contains cosmetic items, when customer refused to give the extra money, the courier guy only gave her 1 package out of 2 and took the package containing cosmetics with him. 

We request you to please deliver the remaining package back to the customer. 

Regards, 
Ishan