Subject: Re: Order Delay/Partial cancellation - 6241423458
From: Mohammad Shafeeque <[email-masked]>
To: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Wed, 23 Dec 2020 02:02:51 -0700 (MST)

Hi Team, 

Can we cancel the below as out of 3 items 2 items are cancelled customer is chasing for refund. 

Regards 
Shafeeque 

From: "Mohammad Shafeeque" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Saturday, December 19, 2020 6:47:42 PM 
Subject: Re: Order Delay/Partial cancellation - 6241423458 

Hi Team, 

Can we cancel the below. 

Regards 
Shafeeque 

From: "ArishLaila" <[email-masked]> 
To: "Mohammad Shababe Quamar" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Escalations Dxbteam" <[email-masked]>, "Parvez Khan" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Sree Adhikessavan" <[email-masked]>, "Suvadeep Saha" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Suvadeep Saha" <[email-masked]>, "Mohammad Shafeeque" <[email-masked]>, "Karim Asklany" <[email-masked]> 
Sent: Thursday, December 17, 2020 5:26:23 PM 
Subject: RE: Order Delay/Partial cancellation - 6241423458 

Dear Parvez – Kindly cancel the below shipment 

Order 6241423458 

From: Mohammad Shababe Quamar <[email-masked]> 
Sent: Thursday, December 17, 2020 12:34 PM 
To: Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; ArishLaila <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Sree Adhikessavan <[email-masked]>; Suvadeep Saha <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Mohammad Shafeeque <[email-masked]> 
Subject: RE: Order Delay/Partial cancellation - 6241423458 

Looping in [ mailto:[email-masked] | 
@ArishLaila ] Please close this case. 

Thanks, 

Shababe Quamar 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, December 17, 2020 12:09 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: ArishLaila < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Sree Adhikessavan < [ mailto:[email-masked] | [email-masked] ] >; Suvadeep Saha < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Shafeeque < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Order Delay/Partial cancellation - 6241423458 

External email sender, please take precaution. 

Hi Team, 

With reference to the order number: 6241423458 

Please assist in cancellation of the following item: 162546444, order pending since Nov 11, 2020 and customer no longer wish to receive the same. Partial cancellation option is coming greyed out. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
To: "ArishLaila" < [ mailto:[email-masked] | [email-masked] ] >, "sree adhikessavan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Suvadeep Saha" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, December 13, 2020 12:35:33 PM 
Subject: Late Shipping / cancel 

Hi Team, 

The below order is pending from 12/11/2020 out of 3 items 2 items are out of stock , either ship or cancel the order as customer is chasing us. 

Thanks & Regards, 
Seeta Kunwar 

From: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
To: "ArishLaila" < [ mailto:[email-masked] | [email-masked] ] >, "sree adhikessavan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Suvadeep Saha" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, 28 November, 2020 12:45:37 
Subject: Late Shipping 

Problem Statement: What is the issue (Late Shipping) Warehouse 

Order Date : 12/11/2020 

Order ID: 6241423458 

Tracking ID: NA 

Assistance Required: Need Urgent Delivery 

Issue Description: Customer placed order on 12/11/2020 and till now he has not received the order. As per the hybris the order consignment is not there and out of 3 items 2 items are partially cancelled. 

Customer is chasing us for his order so we request you to expedite the delivery date as customer is a with us since 2018. 

Thanks & Regards, 
Seeta Kunwar 

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