Subject: RE: Refund check// 6607394471
From: Akshay Berry <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Jessie Caparas <[email-masked]>, Mohammed Athar <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, Algaili Ahmed <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Wed, 23 Dec 2020 09:02:27 +0000

@Mohammed Athar<mailto:[email-masked]> Could you please check here and advise about the refund.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Wednesday, December 23, 2020 1:55 AM
To: Jessie Caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Algaili Ahmed <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: Re: Refund check// 6607394471
Importance: High

External email sender, please take precaution.
Hi Jessie,

Kindly assist us to close the below case.

Thank you for your help.

Regards,
Fauzan

________________________________
From: "Sankar" <[email-masked]<mailto:[email-masked]>>
To: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, December 18, 2020 3:26:57 PM
Subject: Re: Refund check// 6607394471

@Jessie Caparas<mailto:[email-masked]>

This is 2018 order and the payment mode is SADAD. It is more than 2 years and we don't have track of cstickets to check with Finance team. You can please check with Finance team If they have any record in their end.

Order data:

Cancellation entries

PayFort Report:

Thanks,
Sankar.

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Date: Friday, 18 December 2020 at 2:40 PM
To: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>, Sankar T <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>, "seeta.seeta" <[email-masked]<mailto:[email-masked]>>, Algaili Ahmed <[email-masked]<mailto:[email-masked]>>, Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund check// 6607394471

@Sankar T<mailto:[email-masked]>

Are you able to help with this concern?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 16, 2020 5:28 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Algaili Ahmed <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund check// 6607394471
Importance: High

External email sender, please take precaution.
Hi Jessie,

Please note the Jira ticket ID; REL-129983, for your information they replied us that Since this is a SADAD payment, please check with the finance team.
This order has been cancelled and is older than 6 months. Hence, deleted from cockpit.

Please advice us on the below.

Regards
Shakeeb

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 29 October, 2020 13:02:11
Subject: RE: Refund check// 6607394471

Hi Fauzan,

Can you raise a JIRA ticket for us to get details about this order?

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 28, 2020 4:43 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Algaili Ahmed <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: Refund check// 6607394471

External email sender, please take precaution.
Hi Team,

With reference to order #6607394471
Order Date: 22 March 2018

The has been cancelled and customer claiming the he has not recived the refund, We cannot find the order in hybris. Kindly check and assist us.

Regards,
Fauzan
________________________________
From: "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 28, 2020 12:04:21 AM
Subject: Refund check// 6607394471

Hi Team,

The customer emailed us, he claimed the order# 6607394471 placed on 22 March 2018 has been cancelled and the refund has not processed for the paid order.
We have checked and the order ID is not found in our records.
Please check this issue and update us.

Regards,
Algaily.

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