Subject: RMA Creation Issue - 9612914261
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>
Date: Wed, 23 Dec 2020 01:17:45 -0700 (MST)

Hi Team, 

Please assist on the below case. We are unable to create an RMA for the following item: 162057318. Please find attached the error that we are receiving for the same. Also, we already raised a Jira for this case but they are advising us to get in touch with the OMS team. 

Please look into this and assist. Thank you for your help! 

Regards, 
Apoorv 

From: "JUHI GOEL" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, 20 December, 2020 12:32:40 
Subject: Create RMA Manually for 9612914261 

Hi Team, 

Problem Statement:While creating the RMA we are getting error. 
Ticket Number: 1702018 
Order Date : Nov 8, 2020 
Order ID: 9612914261 

Assistance Required: Please check with OMS team whether any other RMA available for this product (Striped T-shirt with Polo Neck and Short Sleeves) 
Issue Description: While creating RMA we were getting error so we raised it on zira. https://landmark.atlassian.net/browse/REL-127947 , However they are also unable to create the RMA and resolve the issue and suggesting to ask OMS team to create it manually. 
Regards, 
Juhi Goel