Subject: Re: Need ​proof of Delivery: Case id - 1814505 Order ID: ​6220012218 Tracking ID: ​FP08300002181
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>
Cc: ArishLaila <[email-masked]>, Mohd Imran <[email-masked]>, Olm Riyadh <[email-masked]>, Bm olmriyadh <[email-masked]>, "Mohd. Jamal Akhtar" <[email-masked]>, Manish Kumar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Poovanna KBelliyappa <[email-masked]>, escalations dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Ramesh Gottimukkala <[email-masked]>
Date: Tue, 22 Dec 2020 23:32:09 -0700 (MST)

Hi Jessie, 

We have not recevied any further updates on the below concern. 

Kindly let us know if we can go ahead with the refund approval as the customer is asking for the refund for this order. 

Amount needs to be refunded: SAR 187.20 

Thanks & Regards, 
Seeta Kunwar 

From: "Poovanna KBelliyappa" <[email-masked]> 
To: "ArishLaila" <[email-masked]>, "jessie caparas" <[email-masked]>, "Mohd Imran" <[email-masked]>, "Olm Riyadh" <[email-masked]>, "Bm olmriyadh" <[email-masked]>, "Mohd. Jamal Akhtar" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Ramesh Gottimukkala" <[email-masked]> 
Sent: Thursday, 17 December, 2020 15:36:46 
Subject: RE: Need ​proof of Delivery: Case id - 1814505 Order ID: ​6220012218 Tracking ID: ​FP08300002181 

Hi Dinesh & Meer Ali, 

Please share the POD ASAP. 

Regards, 

Poovanna K.B 

From: ArishLaila <[email-masked]> 
Sent: Thursday, December 17, 2020 12:08 PM 
To: Jessie Caparas <[email-masked]>; Mohd Imran <[email-masked]>; Olm Riyadh <[email-masked]>; Bm olmriyadh <[email-masked]>; Mohd. Jamal Akhtar <[email-masked]>; Poovanna KBelliyappa <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Manish Kumar <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>; Ramesh Gottimukkala <[email-masked]> 
Subject: RE: Need ​proof of Delivery: Case id - 1814505 Order ID: ​6220012218 Tracking ID: ​FP08300002181 

Team [ mailto:[email-masked] | 
@Bm olmriyadh ] [ mailto:[email-masked] | @Poovanna
 KBelliyappa ] - Please share POD 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, December 17, 2020 11:50 AM 
To: Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; Olm Riyadh < [ mailto:[email-masked] | [email-masked] ] >; Bm olmriyadh < [ mailto:[email-masked] | [email-masked] ] >; Ramesh Gottimukkala < [ mailto:[email-masked] | [email-masked] ] >; ArishLaila < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Need ​proof of Delivery: Case id - 1814505 Order ID: ​6220012218 Tracking ID: ​FP08300002181 
Importance: High 

[ mailto:[email-masked] | @ArishLaila ] 

No reply from the team. 

We need the POD before doing any manual refund 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Mohd Imran < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, December 15, 2020 6:33 PM 
To: Olm Riyadh < [ mailto:[email-masked] | [email-masked] ] >; Bm olmriyadh < [ mailto:[email-masked] | [email-masked] ] >; Ramesh Gottimukkala < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Need ​proof of Delivery: Case id - 1814505 Order ID: ​6220012218 Tracking ID: ​FP08300002181 

Hi [ mailto:[email-masked] | 
@Olm Riyadh ] [ mailto:[email-masked] | 
@Bm olmriyadh ] [ mailto:[email-masked] | 
@Ramesh Gottimukkala ] , 

Please share POD for below order. 

Order ID: ​6220012218 

Tracking ID: ​FP08300002181 

Regards , 

Mohd. Imran 

Customer Support WEB TEAM. 

Landmark Tower, Dubai 

+971-45172116 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, December 15, 2020 5:22 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Need ​proof of Delivery: Case id - 1814505 Order ID: ​6220012218 Tracking ID: ​FP08300002181 

External email sender, please take precaution. 

Hi Team, 

Please assist in getting the POD on the below case. Not getting an update on the same. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, December 15, 2020 6:47:25 PM 
Subject: Need ​proof of Delivery: Case id - 1814505 Order ID: ​6220012218 Tracking ID: ​FP08300002181 

Hi Team, 

Problem Statement: ​Wrong Delivery 

Order Date : ​Aug 30, 2020 

Case id - 1814505 

Order ID: ​6220012218 

Tracking ID: ​FP08300002181 

Assistance Required: Need ​proof of Delivery 

Issue Description: ​Status shows that order was delivered on 8/31/20 5:36 PM, however customer is complaining that he didn't received the order. Kindly provide us proof of delivery. 

Regards, 

Manish 

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