Subject: RE: Refund to be processed #2000678366
From: Jessie Caparas <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>, Yasser Elsayed <[email-masked]>, Ahmed Yousry Ibrahim Hussien <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Ahmed Fathalrahman, Alsharif. Ahmed" <[email-masked]>, Apoorv Joshi <[email-masked]>, seeta.seeta <[email-masked]>
Date: Tue, 22 Dec 2020 18:40:49 +0000

@Yasser Elsayed<mailto:[email-masked]> @Ahmed Yousry Ibrahim Hussien<mailto:[email-masked]>

Kindly check on the below child ticket please.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Tuesday, December 22, 2020 4:58 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Ahmed Fathalrahman, Alsharif. Ahmed <[email-masked]>; Apoorv Joshi <[email-masked]>; seeta.seeta <[email-masked]>
Subject: Refund to be processed #2000678366
Importance: High

External email sender, please take precaution.
Hi Team,

With reference to order #2000678366
Order Date: Dec 9, 2020
Tracking ID: 43827336000

As per hybris the order status is delivered on , but customer claiming that he has not received the order. However, as per Aramex website the order has been returned to shipper on 12 Dec 2020. we have escalated to Aramex and they have updated us that the order returned to our side under AWB: 43827499332. also we have created a child ticket to process the refund but we have received not update.

Kindly assist us to process the refund for customer.

Regards.
Fauzan

________________________________
From: "Ahmed Fathalrahman, Alsharif. Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 22, 2020 4:50:09 AM
Subject: Old child ticket

Hi Team,

Problem Statement: Refund Not Processed
Order Date : Dec 9, 2020
Order ID:2000678366
Tracking ID:43827336000
New tracking ID:43827499332
Assistance Required: Need refund for customer.
Issue Description: The courier team tried to deliver the order and the customer refused the order and we have contacted with courier team and they said the order returned to warehouse under HAWB 43827499332 kindly check the order and refund the amount as soon as possible

Regards,
Ahemd

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