Subject: Re: Partial cancellation getting failed 8216695837
From: Shakeeb Arsalan <[email-masked]>
To: Akshay Berry <[email-masked]>, Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>, Mohd Imran <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, saeedurrahman choudhary <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Tue, 22 Dec 2020 01:11:59 -0700 (MST)

please disregard 
as it has been already raised 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "Akshay Berry" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "Malik Ismail" <[email-masked]>, "Mohd Imran" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "saeedurrahman choudhary" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Tuesday, December 22, 2020 1:37:28 PM 
Subject: Re: Partial cancellation getting failed 8216695837 

Hi Team, 

Please assist in getting the following item 159154879 cancelled as the customer does not want it anymore. 

Regards 
Shakeeb 

From: "saeedurrahman choudhary" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Saturday, December 19, 2020 4:58:11 PM 
Subject: Partial cancellation getting failed 

Hi Team, 

Problem Statement: Partial cancellation getting failed 

Order Date:Nov 22, 2020 
Order ID: 8216695837 
Tracking ID: SD000524287 

Assistance Required: Need urgent Refund for partial cancelled item. 

Issue Description: Due to out of stock customer did not get 1 item, but the partial cance llation got failed in the system, and the customer did not get his refund till now. since the cace has been escalated on Zimbra for days. 

Thank you for your help 

Regards, 
Saeedurrahman