Subject: Re: Refund Issue - 8373420850
From: Apoorv Joshi <[email-masked]>
To: Mustafa Chakki <[email-masked]>
Cc: Mohammad Shababe Quamar <[email-masked]>, Jessie Caparas <[email-masked]>, Harish Thakor <[email-masked]>, escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Tue, 22 Dec 2020 01:08:08 -0700 (MST)

Hi Mustafa, 

Can you please advise if the below refund has been successfully done. If so, please share the refund transaction details along with the date of refund. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Mustafa Chakki" <[email-masked]> 
To: "Mohammad Shababe Quamar" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Jessie Caparas" <[email-masked]>, "Harish Thakor" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Wednesday, December 9, 2020 11:50:27 AM 
Subject: RE: Refund Issue - 8373420850 

Noted. Thanks 

From: Mohammad Shababe Quamar <[email-masked]> 
Sent: Tuesday, December 08, 2020 6:39 PM 
To: Mustafa Chakki <[email-masked]>; Apoorv Joshi <[email-masked]> 
Cc: Jessie Caparas <[email-masked]>; Harish Thakor <[email-masked]>; Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]> 
Subject: RE: Refund Issue - 8373420850 

Hi [ mailto:[email-masked] | 
@Mustafa Chakki ] 

Customer’s bank detail updated, pls click on customer’s information, you will get the all the details. 

Thanks, 

Shababe Quamar 

From: Mustafa Chakki < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, December 8, 2020 7:06 PM 
To: Mohammad Shababe Quamar < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Harish Thakor < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Refund Issue - 8373420850 

Can you show me where exactly in the ticket the bank details have been attached. 

There are no bank details attached in the ticket. 

Attaching the evidence of the ticket as well. 

Please check the tickets before sending mail. 

Order Details 

Order Number: 8373420850 

Customer: junaid a k (Guest) 

Order Created: Mar 19, 2020 

Order Delivery Mode: Standard Shipping 

Order Status: Completed 

Display Order Status: Delivered 

Order Status Info: 

Currency: KWD 

Store: Kuwait 

Sales Application: IPHONE 

Site: Online Shopping at Centrepoint 

Refresh 	

Totals 

Subtotal: KWD31.27 

Taxes: KWD0.00 

Payment Costs: KWD0.00 

Delivery Costs: KWD0.00 

Order Discount: KWD3.13 

Total Price: KWD28.14 

Billing Address 

junaid a k 

apartment 10, building 40, avenue 7, abu thar alghaffari st, block 12 

Kuwait (KW) 

Delivery Address 

junaid a k 

+96597707602 

apartment 10, building 40, avenue 7, abu thar alghaffari st, block 12 

[ mailto:[email-masked] | [email-masked] ] 

Kuwait (KW) 

KW-HA 

%2B96597707602 

Salmiya 

Hawally 

Payment Details 

Card Owner: Talal e m s alawadhi 

Card number: 527307******2041 

Type: mastercard 

Month: 

Valid from year: 

Month: 08 

Valid to year: 2020 

Billing address: junaid a k, apartment 10, building 40, avenue 7, abu thar alghaffari st, block 12, Kuwait 

Order Detail Items 

									

	

Product 	

Concept 	

Delivery Type 	

Base Price 	

Total Price 	

Qty 	

								

[ javascript-blocked:; | + ] 	

0 	

161835326 - - Juniors Textured Pinafore with Pocket Detail 

Units: Piece - pieces EAN: 	

BABYSHOP 	

KWD4.37 	

KWD4.37 	

1 

[ javascript-blocked:; | + ] 	

1 	

156696482 - - Tom & Jerry Printed T-Shirt 

Units: Piece - pieces EAN: 	

BABYSHOP 	

KWD22.00 	

KWD22.00 	

1 

[ javascript-blocked:; | + ] 	

2 	

161657777 - - Juniors Printed Pyjamas - Set of 2 

Units: Piece - pieces EAN: 	

BABYSHOP 	

KWD4.90 	

KWD4.90 	

1 

Applied Promotions 

No Promotions 

Landmark Loyalty Program 

Loyalty Card No.: 	

Not Linked 	

Number of points earned: 	

Number of points burned: 	

	

Cart Id: 	

Promotion Voucher Details 

No Entries 

Consignments 

								

		

Code 	

Tracking ID 	

Carrier 	

Shipping Date 	

Actual Delivery Date 	

Description 	

Status 

[ javascript-blocked:; | + ] 	

88883001079620200320 	

100040771640 	

PostaPlus 	

3/20/20 6:56 PM 	

3/22/20 9:04 AM 	

DELIVERED 

[ javascript-blocked:; | + ] 	

88883001094420200325 	

00000020013206635 	

3/25/20 10:53 AM 	

9/27/20 4:00 PM 	

DELIVERED 

Payment Transactions 

								

	

Time 	

Type 	

Request id 	

Amount 	

Transaction status 	

Transaction status details 	

							

[ javascript-blocked:; | + ] 	

3/19/20 6:00 PM 	

AUTHORIZATION 	

8373420850 	

KWD28.14 	

ACCEPTED 	

977519 

[ javascript-blocked:; | + ] 	

3/20/20 7:15 PM 	

CAPTURE 	

8373420850 	

KWD28.14 	

ACCEPTED 	

SUCCESFULL 

[ javascript-blocked:; | + ] 	

9/18/20 8:42 PM 	

REFUND_FOLLOW_ON 	

8373420850 	

KWD8.34 	

REJECTED 	

Transaction declined 

[ javascript-blocked:; | + ] 	

9/18/20 8:47 PM 	

REFUND_FOLLOW_ON 	

8373420850 	

KWD8.34 	

REJECTED 	

Transaction declined 

[ javascript-blocked:; | + ] 	

9/18/20 8:57 PM 	

REFUND_FOLLOW_ON 	

8373420850 	

KWD8.34 	

REJECTED 	

Transaction declined 

Tickets 

		

Create New Ticket 	

	

	

Ticket ID 	

Subject 	

Status 	

Action 	

					

[ javascript-blocked:; | - ] 	

03677024 	

Bank Transfer 	

New 	

Select Ticket 	

Ticket ID: 03677024 

Subject: Bank Transfer 

Status: New 

Priority: Medium 

Category: BANK_TRANSFER 

Assigned Agent: 

Agent Group: Knet Group 

Order: 8373420850 

Customer:: junaid a k (Guest) 

				

		

Time created 	

Name 	

Description 

10/29/20 12:24 PM 	

Apoorv 	

Changes: 

Priority: High -> Medium 

Comment: 

This is a Bank Transfer 

10/29/20 12:23 PM 	

Apoorv 	

Contact Type: Email 

Reason: Complaint 

Amount To Refund: KWD 8.34 

Return Requests 

																

		

Return Request Number 	

RMA 	

Time created 	

Voucher Code 	

PG Value 	

RV Value 	

Cash Value 	

My Credit 	

Loyalty Rev Amt 	

COD Non Refund Value 	

Voucher Non Refund Value 	

Delivery Cost 	

Partner Tracking ID 	

Agent Name 	

Delete 

[ javascript-blocked:; | + ] 	

02989085 	

42956044 	

4/5/20 1:12 PM 	

8.34 	

0 	

0 	

0 	

0 	

0 	

0.927 	

0 	

KWI2020/25010 	

Sireen Abdeljabbar 	

Delete 	

Order History 

No Entries 

Modification History 

No Entries 

Applied Vouchers 

						

	

Voucher Code 	

Value 	

Applied Value 	

Order Threshold Value 	

Concept 	

Type 

CPKAPP10 	

10 	

3.127 	

5.0 	

SPLASH,BABYSHOP,SHOEMART,SHOEXPRESS 	

LMGPromotionVoucher 

Applied Gift Cards 

From: Mohammad Shababe Quamar < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, November 21, 2020 3:04 PM 
To: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Mustafa Chakki < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Harish Thakor < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Refund Issue - 8373420850 

Hi [ mailto:[email-masked] | 
@Mustafa Chakki ] 

The bank details has been updated, please process the refund. 

Thanks, 

Shababe Quamar 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, November 20, 2020 6:11 PM 
To: Mohammad Shababe Quamar < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Mustafa Chakki < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Harish Thakor < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Refund Issue - 8373420850 

External email sender, please take precaution. 

Hi Shababe, 

Please advise on the below case on priority. Customer is very irate now and is saying that we are sending them responses with no intention of refunding. 

Please look into this and assist in closing. Following Hybris ticket is still not actioned: 03677024 

Thank you for your help! 

Regards, 

Apoorv 

From: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Mustafa Chakki" < [ mailto:[email-masked] | [email-masked] ] >, "Harish Thakor" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Mohammad Shababe Quamar" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, 14 November, 2020 11:36:42 
Subject: RE: Refund Issue - 8373420850 

[ mailto:[email-masked] | @Mustafa Chakki ] [ mailto:[email-masked] | 
@Harish Thakor ] 

Can anyone please reply! 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +97145172087 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, November 14, 2020 3:39 AM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Mustafa Chakki < [ mailto:[email-masked] | [email-masked] ] >; Harish Thakor < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Shababe Quamar < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Refund Issue - 8373420850 

External email sender, please take precaution. 

Hi Jessie, 

Please advise how should we go about the below case. We are receiving no response, the Hybris Bank Transfer ticket is still open and has not been actioned. The case is pending since Aug 24, 2020. 

Please assist in closing the below case on priority. Customer is very irated. 

Appreciate your assistance. Thank you for your help! 

Regards, 

Apoorv 

From: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Mustafa Chakki" < [ mailto:[email-masked] | [email-masked] ] >, "Harish Thakor" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Mohammad Shababe Quamar" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, November 11, 2020 11:28:50 AM 
Subject: RE: Refund Issue - 8373420850 

[ mailto:[email-masked] | @Mustafa Chakki ] [ mailto:[email-masked] | 
@Harish Thakor ] 

03677024 – this is a Hybris ticket. 

We were under the impression that back log will be cleared but why is this not actioned until now?! 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +97145172087 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, November 10, 2020 10:04 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Mohammad Shababe Quamar < [ mailto:[email-masked] | [email-masked] ] >; Mustafa Chakki < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Refund Issue - 8373420850 

External email sender, please take precaution. 

Hi Jessie, 

Please advise if any update on the below case. Still receiving no response from the concerned. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Mohammad Shababe Quamar" < [ mailto:[email-masked] | [email-masked] ] >, "Mustafa Chakki" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, November 7, 2020 9:42:34 AM 
Subject: RE: Refund Issue - 8373420850 

Hi [ mailto:[email-masked] | 
@Mustafa Chakki ] 

Did you action this? 

This is a Hybris ticket. 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +97145172087 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, November 6, 2020 3:04 PM 
To: Mohammad Shababe Quamar < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Mustafa Chakki < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Refund Issue - 8373420850 

External email sender, please take precaution. 

Hi Shababe/Jessie, 

Can you please assist in closing this on priority as the customer is irated now and they are threatening for MOC. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Mohammad Shababe Quamar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Mustafa Chakki" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, November 3, 2020 12:17:49 PM 
Subject: RE: Refund Issue - 8373420850 

Hi [ mailto:[email-masked] | 
@Mustafa Chakki ] 

Please process the below mention ticket, customer’s bank account has been updated in Hybris. 

Thanks, 

Shababe Quamar 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, November 2, 2020 9:28 PM 
To: Mohammad Shababe Quamar < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Mustafa Chakki < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Refund Issue - 8373420850 

External email sender, please take precaution. 

Hi Team, 

Please update on the below case. Thank you for your help! 

Regards, 

Apoorv 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Mohammad Shababe Quamar" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Mustafa Chakki" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, October 29, 2020 11:17:29 AM 
Subject: Re: Refund Issue - 8373420850 

Hi Shababe, 

Apologies for the previous email. 

The Bank details are now updated, please assist. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Mohammad Shababe Quamar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Mustafa Chakki" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, 24 October, 2020 13:07:29 
Subject: RE: Refund Issue - 8373420850 

Hi [ mailto:[email-masked] | 
@Apoorv Joshi ] 

Bank details still not updated, please verify before sending mail. 

Thanks, 

Shababe Quamar 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, October 23, 2020 9:42 AM 
To: Mohammad Shababe Quamar < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Mustafa Chakki < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Refund Issue - 8373420850 

External email sender, please take precaution. 

Hi Shababe, 

The Bank details have been updated on the customer's account as per the following Jira: [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmark.atlassian.net%2Fbrowse%2FREL-121710&data=04%7C01%7CMustafa.chakki%40landmarkgroup.com%7Ccdaa43f142b344e92ee908d89b8f63ac%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637430387440318174%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=0uB63iS6CKxkPM7vj10HYERGWSSaQya6MOjSOIJ56Qc%3D&reserved=0 | https://landmark.atlassian.net/browse/REL-121710 ] 

Kindly assist further in getting the same processed as the customer is complaining regarding the refund still. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Mohammad Shababe Quamar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Mustafa Chakki" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, 12 October, 2020 12:45:46 
Subject: RE: Refund Issue - 8373420850 

Hi [ mailto:[email-masked] | 
@Apoorv Joshi ] 

Please take bank details from customer and update the same in JIRA. 

Thanks, 

Shababe Quamar\ 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, October 11, 2020 8:20 PM 
To: Mohammad Shababe Quamar < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Mustafa Chakki < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Refund Issue - 8373420850 

External email sender, please take precaution. 

Hi Shababe, 

Thank you for your prompt response. 

However, is the refund processed or do we need to take bank details from customer? Kindly advise. 

Regards, 
Apoorv 

From: "Mohammad Shababe Quamar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Mustafa Chakki" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, 11 October, 2020 20:43:46 
Subject: RE: Refund Issue - 8373420850 

Hi [ mailto:[email-masked] | 
@Apoorv Joshi ] 

Customer credit card has been expire, that’s why it’s showing rejected during refund. 

Thanks, 

Shababe Quamar 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, October 9, 2020 10:17 AM 
To: Mohammad Shababe Quamar < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Mustafa Chakki < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Refund Issue - 8373420850 

External email sender, please take precaution. 

Hi Mohammad, 

Please assist on the below case. Thank you for your help! 

Regards, 

Apoorv 

From: "Mustafa Chakki" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Mohammad Shababe Quamar" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, 8 October, 2020 20:02:00 
Subject: RE: Refund Issue - 8373420850 

This transaction is done by credit card and not KNET. 

[ mailto:[email-masked] | @Mohammad Shababe Quamar ] please look into it. 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, October 08, 2020 5:10 PM 
To: Mustafa Chakki < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: FW: Refund Issue - 8373420850 

[ mailto:[email-masked] | @Mustafa Chakki ] 

Kindly assist as well please. 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +97145172087 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, October 7, 2020 6:15 PM 
To: Rashid Gafoor Kaskar < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Reddy Prasad < [ mailto:[email-masked] | [email-masked] ] >; Harish Thakor < [ mailto:[email-masked] | [email-masked] ] >; Anju John < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Refund Issue - 8373420850 

External email sender, please take precaution. 

Hi Rashid, 

With reference to the order number: 8373420850 

RMA: 42956044 

The following RMA was processed on Sep 18, 2020 for an amount of KWD 8.34 however, the refund transactions were rejected thrice. We raised the same to Jira team to look into it but as per them the refund window has already been closed and was advised to contact finance team. 

We request you to please look into this and advise if the refund has been processed to the customer. 

Thank you for your help! 

Regards, 

Apoorv 

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