Subject: Re: POD Issue / Refund approval//Order ID: 6247365898
From: "Ebrahim Abduljalil. Qasem" <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 22 Dec 2020 00:44:59 -0700 (MST)

Hi Team, 

Any updates on this case? 

Regards, 
Ebrahim Hageb 

From: "Ebrahim Abduljalil. Qasem" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, 20 December, 2020 13:33:19 
Subject: POD Issue / Refund approval//Order ID: 6247365898 

Hi Team, 

Problem Statement : POD Issue / Refund approval. 
Order Date : Nov 25, 2020 
Order ID: 6247365898 
Tracking ID: FP1126200002797 
Total value: SAR185.40 
Concept: Centrepoint 

Issue Description :The Customer placed the order on Nov 25, 2020 , Please note that the customer has received only messages for the delivery ,However, the shipment still not delivered. 

Case history : The customer reached out to us on Dec 09, 2020 . and we have escalated to the courier team but no action has been taken on this issue . 

Customer's history : The customer is with us since 1/29/19 and this is her 17th order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Ebrahim Hageb