Subject: Re: Refund Not initiated yet For Order ID 9614482153
From: Shakeeb Arsalan <[email-masked]>
To: Malik Ismail <[email-masked]>, Jessie Caparas <[email-masked]>, Akshay Berry <[email-masked]>, Mohd Imran <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Ishan Ahuja <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Mon, 21 Dec 2020 23:43:48 -0700 (MST)

Hi Team, 

PFA and advise as the return is in the receiving process since 26 Nov 2020, 
the customer is chasing for his refund. 

Regards 
Shakeeb 

From: "Ishan Ahuja" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Monday, December 21, 2020 2:22:04 PM 
Subject: Refund Not initiated yet For Order ID 9614482153 

Please take a look at ticket #1887677 
​ 
Hi Team, 

Problem statement: Refund Not initiated yet 

Order Number: 9614482153 
Order Created: Nov 15, 2020 
Tracking id - 46043409801 
Return request created: 11/20/20 11:38 AM 

Assistance Required: Process the refund on priority 

Kindly note that as per tracking the item has been returned to the warehouse on 26 Nov 202 02:58 PM still the refund for the same has not been initiated. We have already raised the child ticket. However, they are replying that AWB is still in receiving process. 

Please find the above attachment for your reference. 

Kindly assist on the above case as customer is waiting for his refund 

Regards, 
Ishan