Subject: RE: Wrong Delivery, // Refund Approval // 6248668090
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Akshay Berry <[email-masked]>, Mohd Imran <[email-masked]>, Ramesh Gottimukkala <[email-masked]>, Prakash Iyangar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, M Ataullah <[email-masked]>
Date: Mon, 21 Dec 2020 19:34:39 +0000

@Ramesh Gottimukkala<mailto:[email-masked]>

Customer claims order has not been delivered and courier partner just provided an e-signature as proof.

@Prakash Iyangar<mailto:[email-masked]> please advise if we can refund SAR 464.10.

This is the customer’s 5th order with us.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Shakeeb Arsalan <[email-masked]>
Sent: Monday, December 21, 2020 1:21 PM
To: Jessie Caparas <[email-masked]>; Akshay Berry <[email-masked]>; Mohd Imran <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; M Ataullah <[email-masked]>
Subject: Wrong Delivery, // Refund Approval // 6248668090
Importance: High

External email sender, please take precaution.
Hi Team,

Problem Statement: Wrong Delivery,

Order Date : Nov 28, 2020

Order ID: 6248668090
Tracking ID; 46385391113
Order Value; 464.10 SAR
Assistance Required: Need to investigation with the relevant team & approve the Refund,

Issue Description: The customer was placed the order on Nov 28, 2020, and as per Hybris and tracking ID, it's delivered on 12/5/20, but the customer is claiming he did not receive the order.
however it was escalated to the courier team to provide us POD of this order, they provided us
electronic signature, and the same was updated to the customer but he still insisting the same.

Customer History; The customer has 4 successful order since 8/19/19, and first time he claiming this kind of issue.

Assistance Required: Need to approve the refund

Regards,
Shakeeb

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com