Subject: RE: Homcentre damaged item received /// 8217212049
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Karthik Thirumurthy <[email-masked]>, Tejinder Singh <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Mohammad Shafeeque <[email-masked]>, Murugapandian Mani <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 21 Dec 2020 19:03:46 +0000

@Tejinder Singh<mailto:[email-masked]> @Karthik Thirumurthy<mailto:[email-masked]>

Kindly revert. This has been escalated 2 days back.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Shakeeb Arsalan <[email-masked]>
Sent: Monday, December 21, 2020 8:31 PM
To: Karthik Thirumurthy <[email-masked]>; Tejinder Singh <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Mohammad Shafeeque <[email-masked]>; Murugapandian Mani <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Homcentre damaged item received /// 8217212049

External email sender, please take precaution.
Hi Team,

Any update ?

Regards
Shakeeb

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "Karthik Thirumurthy" <[email-masked]<mailto:[email-masked]>>, "tejinder singh" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>, "murugapandian mani" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, December 19, 2020 3:39:50 PM
Subject: Re: Homcentre damaged item received /// 8217212049

Hi Team,

Please check the following issue and assist.
Regards
Shakeeb

________________________________
From: "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, December 19, 2020 2:48:33 PM
Subject: Homcentre damaged item received /// 8217212049

Hi Team,

Problem Statement:  ​Homcentre damaged item received

Order Date : 24/11/2020
Order ID: 8217212049
Tracking ID: 15325428217212049
Assistance Required: Damaged Item Relieved

Issue Description: Customer emailed us informing that he received the item on 08/12/2020 but the item which they recieved is damaged, customer also provided us the picture of damaged item.

Now customer is asking for return and refund/ exchnage the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not.

Regards,
Shafeeque

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