Subject: Re: Late Refund (Cancelled RMA) For Order IDs 9614064575 & 9615120416
From: Shakeeb Arsalan <[email-masked]>
To: Ishan Ahuja <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Mon, 21 Dec 2020 09:37:54 -0700 (MST)

Refunded 

From: "Ishan Ahuja" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Monday, December 21, 2020 3:39:37 PM 
Subject: Late Refund (Cancelled RMA) For Order IDs 9614064575 & 9615120416 

Hi Team, 

Ticket - 1867968 

Problem Statement: Late Refund (Cancelled RMA) 

Order Date: Nov 13, 2020 
Order ID: 9614064575 
RMA: 1000335974 
Tracking ID: 46046320165 

Order Date: Nov 18, 2020 
Order ID: 9615120416 
RMA: 1000245385 
Tracking ID: 46044857655 

Assistance Required: Need urgent Refund 

Issue Description: As per the tracking we can see that the item has been returned to our warehouse on 17 Dec 2020 02:01 PM and 16 Dec 2020 02:17 PM respectively. but in the hybris the return status is showing cancelled. 
​ 
Please check and advice as customer waiting for a refund. 

Thank you for your help 

Regards, 
Ishan