Subject: Re: EMI issue: Order Number 9618355958 Order Number 9615038235
From: Shakeeb Arsalan <[email-masked]>
To: Poorvi Chopra <[email-masked]>, Punit Darji <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, escalations dxbteam <[email-masked]>, hiren sadhwani <[email-masked]>, Seeta Seeta <[email-masked]>, MUBASHER <[email-masked]>
Date: Mon, 21 Dec 2020 05:40:28 -0700 (MST)

+Mubasher 

From: "Seeta Seeta" <[email-masked]> 
To: "Poorvi Chopra" <[email-masked]>, "Punit Darji" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "hiren sadhwani" <[email-masked]> 
Sent: Monday, December 21, 2020 12:51:04 PM 
Subject: Re: EMI issue: Order Number 9618355958 Order Number 9615038235 

Hi Team, 

Is there any update in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Hiren Sadhwani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Poorvi Chopra" <[email-masked]>, "Punit Darji" <[email-masked]> 
Cc: "Fauzan Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Sunday, 20 December, 2020 19:26:18 
Subject: RE: EMI issue: Order Number 9618355958 Order Number 9615038235 

Adding [ mailto:[email-masked] | 
@Poorvi Chopra ] & [ mailto:[email-masked] | 
@Punit Darji ] 

Thanks & Regards, 

Hiren Sadhwani 

Sr. Finance Executive 

Web Team | Landmark Group 

w: webteam.com 

t: +97145172118 

From: Seeta Seeta <[email-masked]> 
Sent: Sunday, December 20, 2020 5:56 PM 
To: Hiren Sadhwani <[email-masked]> 
Cc: Fauzan Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Re: EMI issue: Order Number 9618355958 Order Number 9615038235 

External email sender, please take precaution. 

HI Hiren, 

The bank is saying that they are not receiving any information from our side as per the customer. 

Please confirm if Dubai first card is eligible for EMI or not. 

Thanks & Regards, 
Seeta Kunwar 

From: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, 13 December, 2020 17:30:21 
Subject: EMI issue: Order Number 9618355958 Order Number 9615038235 

Hi Team, 

Kindly note that the customer has reported to us that with respect to the below orders the payment has not been converted into EMI 

Order Number 9618355958 

Order Number 9615038235 

I have clearly stated in my email that I need you to make sure order number 9618355958 and order number 9615038235 have been requested online for EMI conversion. 

The customer wants to communicate the Dubia First team as we did earlier in Sep 2020 to convert it into EMI as per the customer statement. 

The customer contacted the bank however Dubai First said they can't help, they will convert only as per instructions from Centre point. 

Customer history: The customer has been shopping with us since 12/6/2020 in bulk and has completed total 21 orders of more than AED 18000 till now. 

We request you to pelase find the below customer details and do the needful. 

Customer email: the customer is registered with two email [ mailto:[email-masked] | [email-masked] ] and [ mailto:[email-masked] | [email-masked] ] 

Contact number: +971505565998 

Regards, 

Manish 

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