Subject: Re: Late refund (Cancelled RMA) For Order ID 7409015896 & 7412857283
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Ishan Ahuja <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Mon, 21 Dec 2020 05:15:10 -0700 (MST)

Hi Team, 

We would like to inform you that a child ticked with the id 1834633 was raised for confirming the items from our side 12 days. However the WH team did not revert back. 

We request you to Advise as the customer said that he raised the issue to the MOC. 

Amount to be refunded 13.08 BHD 

Regards 
Shakeeb 

From: "Ishan Ahuja" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, December 11, 2020 11:12:28 AM 
Subject: Late refund (Cancelled RMA) For Order ID 7409015896 & 7412857283 

Hi Team, 

Problem Statement: Late refund (Cancelled RMA) 

Order Date: Nov 8, 2020 
Order ID: 7412857283 
RMA: 1000177975 
Tracking ID: 45444900863 ( Invalid ) 
RMA : 1000188586 
Tracking ID : 45444948183 (Invalid) 
RMA : 1000188595 
Tracking ID : 45444948220 (Cancelled ) 

Assistance Required: Need urgent Refund 

Issue Description: The customer reported that he returned the item for the order id 7412857283 under the AWB 45444948220 respectively but in the hybris the return status is showing cancelled. 
​ 
As per the tracking we can see that the item has been returned to our warehouse on 25 Nov 2020 05:00 PM respectively for both the orders. However, the refund is still not processed. 

Please note that customer retuned all the items for the order id 7412857283 under the AWB 45444948220. 

Request you to please check and advice as customer waiting for a refund. 

Thank you for your help 

Regards, 
Ishan