Subject: RE: Missing items // Refund approval // 8398596225
From: Reddy Prasad <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Mohammad Shababe Quamar <[email-masked]>, Escalations Dxbteam <[email-masked]>, Midhun Madhu <[email-masked]>, seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Mon, 21 Dec 2020 11:30:05 +0000

Dear Apoorv

This is email was responded on 15th Dec 2020 by Conloc team

Please close the issue

Regards

Reddy Prasad

From: Apoorv Joshi <[email-masked]>
Sent: Monday, December 21, 2020 2:08 PM
To: Reddy Prasad <[email-masked]>
Cc: Mohammad Shababe Quamar <[email-masked]>; Escalations Dxbteam <[email-masked]>; Midhun Madhu <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: Re: Missing items // Refund approval // 8398596225

External email sender, please take precaution.
Dear Reddy,

Please advise if any update on the below yet. Customer is chasing for their refund for the missing items.

Please assist in closing this, case pending since Nov 2020.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Reddy Prasad" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Mohammad Shababe Quamar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "midhun madhu" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 17, 2020 8:59:29 PM
Subject: RE: Missing items // Refund approval // 8398596225

Hi Midhun

What is the update on trialing email.

Regards

Reddy Prasad

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 17, 2020 3:39 PM
To: Reddy Prasad <[email-masked]<mailto:[email-masked]>>
Cc: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: Re: Missing items // Refund approval // 8398596225

External email sender, please take precaution.
Dear Reddy,

Please advise if any update on the below case. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Reddy Prasad" <[email-masked]<mailto:[email-masked]>>
To: "Mohammad Shababe Quamar" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "midhun madhu" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 15, 2020 5:59:43 PM
Subject: RE: Missing items // Refund approval // 8398596225

Hi Midhun

Please check and update on the missing item issue

Regards

Reddy Prasad

From: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 15, 2020 10:06 AM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: RE: Missing items // Refund approval // 8398596225

Looping in @Reddy Prasad<mailto:[email-masked]> @Midhun Madhu<mailto:[email-masked]> Please help us to close this case.

Problem Statement: missing items.
Ticket ID:1498937
Order Date: Aug 21, 2020
Order ID: 8398596225
AWB: S002234294295
Total Order Value: KWD 25.43

RMA: NA

Issue Description: As per the hybris, all the items were delivered to the customer. However, customer is complaining that the below items were missing in her shipment:

161217789 - - PAW Patrol Printed Shorts - Set of 2 , KWD 1.50
162209467 - - Disney Minnie Mouse Print Round Neck T-shirt and Pyjamas - Set of 4 , KWD 7.92
161532679 - - Embellished Hair Clamp - Set of 2 , KWD 0.5
161755756 - - Juniors Printed Tights with Elasticised Waistband - Set of 2 , KWD 1.5
162052720 - - Juniors Printed Spoon Feeder - 150 ml , KWD 0.70

Total price for missing items: KWD 11.4

As per the update from Warehouse, all the items were shipped under one container. We have emailed the courier partner(Shipa) multiple times regarding the update of delivered items, however no response received.

Thanks,
Shababe Quamar

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 14, 2020 8:04 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: Re: Missing items // Refund approval // 8398596225

External email sender, please take precaution.
Hi Team,

Please assist in closing the below case. As per update from WH on child ticket: 1499252, they have sent all the items and as per courier they delivered what they received.

Please look into this. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Nitesh Singh" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, November 4, 2020 9:42:30 AM
Subject: Missing items // Refund approval // 8398596225 // 1498937

Hi Team,

Problem Statement: Refund Approval for missing items.
Ticket ID:1498937
Order Date: Aug 21, 2020
Order ID: 8398596225
AWB: S002234294295
Total Order Value: KWD 25.43

RMA: NA

Issue Description: As per the hybris, all the items were delivered to the customer. However, customer is complaining that the below items were missing in her shipment:

161217789 - - PAW Patrol Printed Shorts - Set of 2 , KWD 1.50
162209467 - - Disney Minnie Mouse Print Round Neck T-shirt and Pyjamas - Set of 4 , KWD 7.92
161532679 - - Embellished Hair Clamp - Set of 2 , KWD 0.5
161755756 - - Juniors Printed Tights with Elasticised Waistband - Set of 2 , KWD 1.5
162052720 - - Juniors Printed Spoon Feeder - 150 ml , KWD 0.70

Total price for missing items: KWD 11.4

As per the update from Warehouse, all the items were shipped under one container. We have emailed the courier partner(Shipa) multiple times regarding the update of delivered items, however no response received.

Case History: Customer has contacted us for the first time regarding this complaint.

Assistance Required: Request you to provide us any update or refund approval of KWD 11.4 so that we can close this case.

Thank you for your help!

Regards,
Nitesh

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Creddy.prasad%40landmarkgroup.com%7Cb90e9cdb48b94d92626208d8a5a0a70a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637441456720938437%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=NH6PzSeC567F8Ddwur079m07eJjY1ePD00fnzb8nNCc%3D&reserved=0>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: FW: Missing items // Refund approval // 8398596225
From: Midhun Madhu <[email-masked]>
To: Reddy Prasad <[email-masked]>
Date: Mon, 21 Dec 2020 11:15:07 +0000

Midhun R Madhu

 +965 2228 9509 Ext : 2323

 +965 97232105

 [email-masked]

 www.centrepointstores.com

From: ecom cskuwait <[email-masked]>
Sent: 15/Dec/2020 12:25 PM
To: Mohammad Shababe Quamar <[email-masked]>
Cc: Midhun Madhu <[email-masked]>; Reddy Prasad <[email-masked]>
Subject: RE: Missing items // Refund approval // 8398596225

Dear sir,

Please be informed the order all items  shipped from WH ,The missing items stocks are not available in WH

Kindly initiate refund to customer

BATCH_ID

INVOICE_NBR

ITEM_ID

INVOICE_QTY

CANCEL_QTY

SHIP_QTY

CONTAINER_ID

KWT-C-4-21082020-1

8398596225

161217789

1

0

1

ECKWM00000180648

KWT-C-4-21082020-1

8398596225

161755756

1

0

1

ECKWM00000180648

KWT-C-4-21082020-1

8398596225

161824936

1

0

1

ECKWM00000180648

KWT-C-4-21082020-1

8398596225

161867953

1

0

1

ECKWM00000180648

KWT-C-4-21082020-1

8398596225

161933088

1

0

1

ECKWM00000180648

KWT-C-4-21082020-1

8398596225

161826763

2

0

2

ECKWM00000180648

KWT-C-4-21082020-1

8398596225

162209467

1

0

1

ECKWM00000180648

KWT-C-4-21082020-1

8398596225

162455366

1

0

1

ECKWM00000180648

KWT-C-4-21082020-1

8398596225

161532679

1

0

1

ECKWM00000180648

KWT-C-4-21082020-1

8398596225

161826757

1

0

1

ECKWM00000180648

KWT-C-4-21082020-1

8398596225

162052720

1

0

1

ECKWM00000180648

TRACKING_ID

INVOICE_NBR

PARTNER_CODE

CONTAINER_ID

PALLET_ID

PALLET_CLOSE_DATE

ACTION_DATE

S002234294295

8398596225

SHIPA

ECKWM00000180648

NS2208SHIPA1

23-Aug-20

22-Aug-20

Thanks & Regards,

Siva Prasad

From: Midhun Madhu <[email-masked]<mailto:[email-masked]>>
Sent: 15 December 2020 10:07
To: ecom cskuwait <[email-masked]<mailto:[email-masked]>>
Subject: FW: Missing items // Refund approval // 8398596225

Pls check the case

Midhun R Madhu

+965 2228 9509 Ext : 2323

+965 97232105

[email-masked]<mailto:[email-masked]>

www.centrepointstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.centrepointstores.com%2F&data=04%7C01%7Creddy.prasad%40landmarkgroup.com%7C9a69f53ce4a04bef1cb608d8a5a1ac93%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637441461084030803%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=SPx4tH18GGNtCtsO5RcR%2BbfPHaBl6DQQwijdENfh8O4%3D&reserved=0>

From: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>
Sent: 15/Dec/2020 10:06 AM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: RE: Missing items // Refund approval // 8398596225

Looping in @Reddy Prasad<mailto:[email-masked]> @Midhun Madhu<mailto:[email-masked]> Please help us to close this case.

Problem Statement: missing items.

Ticket ID:1498937

Order Date: Aug 21, 2020

Order ID: 8398596225

AWB: S002234294295

Total Order Value: KWD 25.43

RMA: NA

Issue Description: As per the hybris, all the items were delivered to the customer. However, customer is complaining that the below items were missing in her shipment:

161217789 - - PAW Patrol Printed Shorts - Set of 2 , KWD 1.50

162209467 - - Disney Minnie Mouse Print Round Neck T-shirt and Pyjamas - Set of 4 , KWD 7.92

161532679 - - Embellished Hair Clamp - Set of 2 , KWD 0.5

161755756 - - Juniors Printed Tights with Elasticised Waistband - Set of 2 , KWD 1.5

162052720 - - Juniors Printed Spoon Feeder - 150 ml , KWD 0.70

Total price for missing items: KWD 11.4

As per the update from Warehouse, all the items were shipped under one container. We have emailed the courier partner(Shipa) multiple times regarding the update of delivered items, however no response received.

Thanks,

Shababe Quamar

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 14, 2020 8:04 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: Re: Missing items // Refund approval // 8398596225

External email sender, please take precaution.

Hi Team,

Please assist in closing the below case. As per update from WH on child ticket: 1499252, they have sent all the items and as per courier they delivered what they received.

Please look into this. Thank you for your help!

Regards,

Apoorv

  _____

From: "Nitesh Singh" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, November 4, 2020 9:42:30 AM
Subject: Missing items // Refund approval // 8398596225 // 1498937

Hi Team,

Problem Statement: Refund Approval for missing items.

Ticket ID:1498937

Order Date: Aug 21, 2020

Order ID: 8398596225

AWB: S002234294295

Total Order Value: KWD 25.43

RMA: NA

Issue Description: As per the hybris, all the items were delivered to the customer. However, customer is complaining that the below items were missing in her shipment:

161217789 - - PAW Patrol Printed Shorts - Set of 2 , KWD 1.50

162209467 - - Disney Minnie Mouse Print Round Neck T-shirt and Pyjamas - Set of 4 , KWD 7.92

161532679 - - Embellished Hair Clamp - Set of 2 , KWD 0.5

161755756 - - Juniors Printed Tights with Elasticised Waistband - Set of 2 , KWD 1.5

162052720 - - Juniors Printed Spoon Feeder - 150 ml , KWD 0.70

Total price for missing items: KWD 11.4

As per the update from Warehouse, all the items were shipped under one container. We have emailed the courier partner(Shipa) multiple times regarding the update of delivered items, however no response received.

Case History: Customer has contacted us for the first time regarding this complaint.

Assistance Required: Request you to provide us any update or refund approval of KWD 11.4 so that we can close this case.

Thank you for your help!

Regards,

Nitesh