Subject: RE: Update Order status
From: Vishwajeet Singh <[email-masked]>
To: FarEye Support <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, seeta.seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 21 Dec 2020 11:14:59 +0000

Dear Team

Pl change the status with time stamp (25 Nov 202012:42 PM)

Regards,
VJ
Supply Chain || Landmark Group
Landmark Tower, 18th Floor , Dubai Marina
UAE M     +971-585429874
UAE P      +971-45174259
KSA M     +966-596014307

From: FarEye Support <[email-masked]>
Sent: Monday, December 21, 2020 9:56 AM
To: [email-masked]
Cc: [email-masked]; [email-masked]; [email-masked]; seeta.seeta <[email-masked]>; Vishwajeet Singh <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Update Order status

External email sender, please take precaution.
Dear Vishwajeet,

​Please share your confirmation for the above request.

@Fauzan please share the timestamp at which the status has to be updated.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/66f0164f1f90d9b1d14adf6774e0a88373273c567cb6e2241c34d99284d1e948<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F66f0164f1f90d9b1d14adf6774e0a88373273c567cb6e2241c34d99284d1e948&data=04%7C01%7Cvishwajeet.singh%40landmarkgroup.com%7C2923376aaac847fb733208d8a57516a8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637441269601583745%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=bPGLaPiF8sKPXAxxuKqf0RN78TguEafWQhU4j%2FL5tZ8%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7Cvishwajeet.singh%40landmarkgroup.com%7C2923376aaac847fb733208d8a57516a8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637441269601593739%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=uxY90c3ljaWemWXME7Xw2lK002o0fMtyQLwgRr1p2Wk%3D&reserved=0> to check the details.

Ipsit Sharma
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On Mon, 21 Dec at 9:45 AM , FarEye Support <[email-masked]<mailto:[email-masked]>> wrote:
Dear Fauzan,

Greeting from FarEye!
We have received your concern to update the order status.
We will revert you back as soon as we have an update or need any details to proceed further.
We are working on the same.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/66f0164f1f90d9b1d14adf6774e0a88373273c567cb6e2241c34d99284d1e948<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F66f0164f1f90d9b1d14adf6774e0a88373273c567cb6e2241c34d99284d1e948&data=04%7C01%7Cvishwajeet.singh%40landmarkgroup.com%7C2923376aaac847fb733208d8a57516a8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637441269601613726%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=zz4KVzpLSboVAMwua4wfKNuQWx2bZbXxvVidzONHHPg%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7Cvishwajeet.singh%40landmarkgroup.com%7C2923376aaac847fb733208d8a57516a8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637441269601623721%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=1CaV%2Bq%2BT%2FrWLwUOiti%2FNMCU%2Fx3%2ByxDItS47v57q01Fc%3D&reserved=0> to check the details.
Thanks and Regards,

 Saurabh Deo, Technical Engineer
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On Mon, 21 Dec at 9:30 AM , Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

With reference to order #2000563697
Tracking ID:43824471110

As per Aramex the order has been delivered on 25 Nov 2020, Kindly assist us to update the order status on Fareye to delivered.

Regards,
Fauzan

________________________________
From: "AHMED ISMAT" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 21, 2020 4:28:35 AM
Subject: update Order status

Hi Team,

Problem Statement: update Order status.
Order Date: Nov 22, 2020
Order ID: 2000563697
Tracking ID: 43824471110
Tickets no: 1892952

Issue Description: As per hybris the status shown IN_TRANSIT, and customer has already received  his order.
so can you please update order status.

Regards,
Ahmed Ismat

185328:211857
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