Subject: RE: Old child ticket
From: Akshay Berry <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Ahmed Fathalrahman, Alsharif. Ahmed" <[email-masked]>, Apoorv Joshi <[email-masked]>, seeta.seeta <[email-masked]>
Date: Mon, 21 Dec 2020 06:48:07 +0000

@Fauzan  Ahmad . Musalman<mailto:[email-masked]> Proceed with goodwill refund.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Monday, December 21, 2020 7:39 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Ahmed Fathalrahman, Alsharif. Ahmed <[email-masked]>; Apoorv Joshi <[email-masked]>; seeta.seeta <[email-masked]>
Subject: Old child ticket
Importance: High

External email sender, please take precaution.
Hi Team,

With reference to order #6247399884
Tracking ID: RP1129200009211
RMA: 1000250429

As per customer the item has been collect by carrier, we have create a child ticket but we have not received any update.

Kindly check and update us if we received any item.

Regards,
Fauzan

________________________________
From: "Ahmed Fathalrahman, Alsharif. Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 21, 2020 5:26:49 AM
Subject: Old child ticket

Hi Team.

Problem Statement: Refund Not Processed
Order Date :Nov 26, 2020
Order ID:6247399884
Tracking ID:RP1129200009211
RMA:1000250429
Assistance Required: Need refund for customer.
Issue Description: The customer made return request on 11/29/20 and the courier team has collected the items and delivered to warehouse on and the refund has been not refunded to customer , The customer said that the items has collected from courier team , kindly check the items and RMA and refund the amount as soon as possible.

Regards,
Ahemd

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