Subject: New Reply Received - Returns
From: Splash <[email-masked]>
To: [email-masked]
Date: Mon, 21 Dec 2020 06:44:06 +0000

Hi Apoorv Joshi,  The customer has responded to the ticket.  Returns  Ticket comment <div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)">
Hi,</div>
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It's been 2 months since you opened this ticket, and nothing has been fixed.</div>
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Should I wait a year to get the refund or should I forget about getting the refund?</div>
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This process is both ridiculous and time consuming. What was a simple return that should have taken a maximum of 2 weeks, has now taken 2 months.</div>
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<i><font>Regards,</font></i>
<div><i><font>Alton Pereira</font></i></div>
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<div>From: Splash &lt;[email-masked]&gt;<br>
<b>Sent:</b> Monday, December 7, 2020 7:19 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#1713963] - Returns
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<div dir="ltr">Hi Alton,<br>
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Thank you for contacting us.<br>
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We’re really sorry if we’ve taken longer than usual to get back to you.<br>
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Our team is working on your issue, and will get back to you as soon as possible.<br>
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We thank you for your understanding and co-operation.<br>
 <br>
Your friends,<br>
The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1713963