Subject: Refund Not Processed//Order ID: 6248320395
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Ebrahim <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sun, 20 Dec 2020 13:07:14 -0700 (MST)

Hi Team, 

With reference to order # 6248320395 
Tracking ID: CRDSAL0112389320 

As per hybris the order has been marked as NDR, but there is no RMA, Kindly assist us to process the refund. 

Regards, 
Fauzan 

From: "Ebrahim" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, December 20, 2020 1:06:17 PM 
Subject: Refund Not Processed//Order ID: 6248320395 

Hi Team, 

Problem Statement: Refund Not Processed 
Order Date : Nov 27, 2020 
Order ID: 6248320395 
Tracking ID: CRDSAL0112389320 

Assistance Required: Need refund for customer. 

Issue Description: order was placed on Nov 27, 2020 and was shipped to SAUDIPOST on 11/28/20, However as per SAUDIPOST website the order has been returned to shipper on 10/12/2020 and the status on hybris is NOT_DELIVERED and we can not see any refund or RMA for the order as it not delivered to customer. 
Kindly process the refund asap . 

Regards, 
Ebrahim Hageb