Subject: Need To Update The Order ID 9612671644 Status As "NDR"
From: Ishan Ahuja <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sun, 20 Dec 2020 04:43:33 -0700 (MST)

Hi Team, 

Problem statement: Hybris Order Status Not Updated 

Order Number: 9612671644 
Order Created: Nov 7, 2020 
Tracking id - LM350755879 

Assistance Required: Need to update the order status as "Not Picked" and process the refund on priority 

Kindly note that as per tracking, the order has already been returned to the warehouse on Date:15/11/2020 Time:11:10. However, hybris status is still showing "IN_PROGRESS". We request you to please assist in this case as the customer is waiting for his refund. 

Regards, 
Ishan