Subject: Re: order didn't pick-6244281370
From: Mallmanager Cpothaimdammam <[email-masked]>
To: Nusaybah Alzuman <[email-masked]>, Asstmanager Cpothaimdammam <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Qazi Mohammed <[email-masked]>, Escalations Dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Vickum Dissanayake <[email-masked]>
Date: Sun, 20 Dec 2020 11:28:29 +0000

Dear Nusaybah

We spoke to the customer yesterday and they will be coming to the store to collect the order today..

Regards
Saju Varghese
0541171396

Get Outlook for Android<https://aka.ms/ghei36>

________________________________
From: Nusaybah Alzuman <[email-masked]>
Sent: Sunday, December 20, 2020, 14:14
To: Mallmanager Cpothaimdammam; Asstmanager Cpothaimdammam
Cc: seeta.seeta; Apoorv Joshi; Qazi Mohammed; Escalations Dxbteam; Shakeeb Arsalan; Vickum Dissanayake
Subject: RE: order didn't pick-6244281370

Hi @Asstmanager Cpothaimdammam<mailto:[email-masked]> @Mallmanager Cpothaimdammam<mailto:[email-masked]>,

Please check and confirm the order physically in your store or not?
Order placed on 19 Nov 2020 and customer chasing his order.

Order Number:6244281370
Customer:Ahmed Elazizy
Order Created:Nov 19, 2020
Order Delivery Mode:Store pickup

Thanks
From: Shakeeb Arsalan <[email-masked]>
Sent: Sunday, December 20, 2020 1:35 PM
To: Nusaybah Alzuman <[email-masked]>; Qazi Mohammed <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; kishan singh <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: order didn't pick-6244281370
Importance: High

External email sender, please take precaution.
Hi Team,

please note that the customer is claiming he did not collect his order and Hybris status is showing pickup complete, please provide us POC of this order, the store code is Lifestyle21090.

Regards
Shakeeb

________________________________
From: "kishan singh" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 17, 2020 7:28:23 PM
Subject: order didn't pick-6244281370

Hi Team,
​
Problem Statement:  Customer did not receive the order
​
Order Date : Nov 19, 2020
Order ID: 6244281370

Issue Description: Customer is complaining that he didn't collect the order but he received the message for same and it is updated as delivered on 12/14/20 in hybris. We request to you please share an proof of collection so we could share same information to customer.

Regards
Krishan

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