Subject: Re: POD Issue / Refund approval//Order ID: 6250783349
From: "Ebrahim Abduljalil. Qasem" <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sun, 20 Dec 2020 00:34:12 -0700 (MST)

Hi Team, 

Any updates on this case? 

Regards, 
Ebrahim Hageb 

From: "Ebrahim Abduljalil. Qasem" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, 16 December, 2020 11:51:27 
Subject: Re: POD Issue / Refund approval//Order ID: 6250783349 

Hi Team, 

Any updates on this case? 

Regards, 
Ebrahim Hageb 

From: "Ebrahim Abduljalil. Qasem" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, 13 December, 2020 14:37:18 
Subject: POD Issue / Refund approval//Order ID: 6250783349 

Hi Team, 

Problem Statement : POD Issue / Refund approval . 

Order Date : Dec 3, 2020 
Order ID: 6250783349 
Tracking ID: SD000681223 
Total value: SAR182.80 
Concept: SHOEMART 

Issue Description :The Customer placed the order on Dec 3, 2020 , Please note that the customer has received only messages for the delivery ,However, the status on hybris delivered. 

Case history : The customer reached out to us on Dec 5 , 2020 . and we are getting the below response from Shipa team that the order is delivered as per the system. 

Customer's history : The customer is with us since 6/24/20 and this is her 4th order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Ebrahim Hageb