Subject: Re: Refund return process - 6237040061-https://landmark.atlassian.net/browse/REL-130797
From: Sankar T <[email-masked]>
To: Nusaybah Alzuman <[email-masked]>, "Thulasiraman Manoharan (TCS)" <[email-masked]>, "Jagmohan Urmaliya (TCS)" <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Qazi Mohammed <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Mohammad Musaed <[email-masked]>, Escalations Dxbteam <[email-masked]>, Vickum Dissanayake <[email-masked]>, "Ahamed Fayaz (TCS)" <[email-masked]>
Date: Sun, 20 Dec 2020 07:04:00 +0000

+ @Jagmohan Urmaliya (TCS)<mailto:[email-masked]> – Please publish the RMA to hybris on this case.

From: Nusaybah Alzuman <[email-masked]>
Date: Sunday, 20 December 2020 at 12:31 PM
To: Sankar T <[email-masked]>, "Thulasiraman Manoharan (TCS)" <[email-masked]>
Cc: "seeta.seeta" <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Qazi Mohammed <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Mohammad Musaed <[email-masked]>, Escalations Dxbteam <[email-masked]>, Vickum Dissanayake <[email-masked]>
Subject: RE: Refund return process - 6237040061-https://landmark.atlassian.net/browse/REL-130797

Hi @Sankar T<mailto:[email-masked]> @Thulasiraman Manoharan (TCS)<mailto:[email-masked]>

Store processed refund for below item, but refund transaction has not been reflected in hybris.
Now customer following up for his refund.
Can you please check and do the needful immediately.

Item id :161874148 - - Steve Madden Men's Loafers with Metal Detail

Order number: 6237040061
SR : https://landmark.atlassian.net/browse/REL-130797

Thanks

From: Shakeeb Arsalan <[email-masked]>
Sent: Saturday, December 19, 2020 5:54 PM
To: Qazi Mohammed <[email-masked]>; Nusaybah Alzuman <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Mohammad Musaed <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund return process
Importance: High

External email sender, please take precaution.
Hi Team,

Would like to inform you that the customer is saying he returned the item in store (Centrepoint21044) however as per Hybris the return request is not created by Store team. and he shared return slip as well. we request you to please check and advice us further.

Regards
Shakeeb

________________________________
From: "Mohammad Musaed" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 17 December, 2020 18:10:37
Subject: Refund return process

Hi  Team,

Order number :6237040061
Item id :161874148 - - Steve Madden Men's Loafers with Metal Detail

The customer returned the above item to the store and refund has not processed yet .
We are not able to create RMA  for the same  ..

Regards,

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