Subject: RE: Incident Number INC0932085 is moved to Pending User Action
From: Jessie Caparas <[email-masked]>
To: Eugene Ocoy <[email-masked]>, IT Service <[email-masked]>, Deepak Damodaran <[email-masked]>, "Jagmohan Urmaliya (TCS)" <[email-masked]>
Cc: "Rashmiranjan Rout (TCS)" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Mon, 28 Dec 2020 19:08:49 +0000

@Jagmohan Urmaliya (TCS)<mailto:[email-masked]>

Since WH team has confirmed that return has been received and closed under a different AWB 46039341460, can we still get this RMA processed from the back end?

RMA # 1000038404 - we don't have any other option to get the refund processed.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Eugene Ocoy <[email-masked]>
Sent: Monday, December 28, 2020 1:22 PM
To: Jessie Caparas <[email-masked]>; IT Service <[email-masked]>; Deepak Damodaran <[email-masked]>
Cc: Jagmohan Urmaliya (TCS) <[email-masked]>; Rashmiranjan Rout (TCS) <[email-masked]>
Subject: RE: Incident Number INC0932085 is moved to Pending User Action

Hi Jessie,

Below Is the update regarding AWB 46039346765, it is actually delivered to us under AWB # 46039341460

RETURN_ORDER
SALES_ORDER_NO
STATUS
COURIER_PARTNER
AWB_NO
STATUS
ITEM_ID
ITEM_DESC
CONCEPT_NAME
RETURN_QTY
RECEIVED_QTY
UNEXPECTED_QTY
1000038299
9604625346
CLOSED
ARA
46039341460
CLOSED
162180210
TROUSERS
Splash
0
0
1
1000038299
9604625346
CLOSED
ARA
46039341460
CLOSED
153859522
100ml Reed Diffuser-Rose Petals
Lifestyle
1
0
0

Thanks & Regards,
Eugene Ocoy

E-COM CONLOC
Landmark Group, Jebel Ali Industrial Area 1,
Dubai, United Arab Emirates P.O. Box 24570
Tel:+971 4 809 4861 Mob:+971 506983147
Email: [email-masked]<mailto:[email-masked]>
Shop online at: http:\\www.landmarkshops.com\shoemart

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 23, 2020 10:33 PM
To: IT Service <[email-masked]<mailto:[email-masked]>>; Deepak Damodaran <[email-masked]<mailto:[email-masked]>>; Eugene Ocoy <[email-masked]<mailto:[email-masked]>>
Cc: Jagmohan Urmaliya (TCS) <[email-masked]<mailto:[email-masked]>>; Rashmiranjan Rout (TCS) <[email-masked]<mailto:[email-masked]>>
Subject: RE: Incident Number INC0932085 is moved to Pending User Action
Importance: High

@Deepak Damodaran<mailto:[email-masked]> @Eugene Ocoy<mailto:[email-masked]>

OMS team claims this return has not been received by you which is why refund is not processed.

Please take a look at it asap since refund is still not processed.

9605719916
AWB 46039346765
RMA # 1000038404

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: IT Service Desk <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 23, 2020 2:46 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: Incident Number INC0932085 is moved to Pending User Action

Dear Jessie Caparas,

The Incident Number INC0932085 is moved to Pending User Action

Service Title: Maintenance & Support

Short description: OMS exception Processing issue

Comments:
________________________________
2020-12-23 14:45:26 GST - Rashmiranjan Rout Additional comments
Dear Jessie,
As i have mentioned earlier,
Still we can see the invoice has not been received in WH.
Please check with respective wh user to receive the same.
Post that refund will be processed.
Regards,
WMS IT Support
________________________________
2020-12-22 12:52:42 GST - Rashmiranjan Rout Additional comments
Dear Jessie,
As i have mentioned earlier,
Still we can see the invoice has not been received in WH.
Please check with respective wh user to receive the same.
Post that refund will be processed.
Regards,
WMS IT Support
________________________________
2020-12-20 15:23:04 GST - Jessie Caparas Additional comments
any update?

Click here to view INC0932085<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkit.service-now.com%2Fincident.do%3Fsys_id%3D3b301c8fdbc12c54f9fa7c63f3961952&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C0db97ef7de10409bf73f08d8ab120ca5%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637447441294301702%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=BLm5UTcvqxE5PNlMpAzYR6cF8upLzjtwZD3aRZcAikw%3D&reserved=0>

Thanks & Regards,

LMG IT Service Desk
* Toll-free UAE- 800-191919 or (04)809-4222

* Toll-free KSA- 800-7577555 or (011)279-3200

Online: https://landmarkit.service-now.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkit.service-now.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C0db97ef7de10409bf73f08d8ab120ca5%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637447441294311698%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=3rkqm9%2FhXN2s%2B5pHozcSBGQBHUHMTqmxS0EQLbnFluQ%3D&reserved=0>

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