Subject: RE: Refund Followup! // 6224631663 & 6225111687 // 1690438
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: seeta.seeta <[email-masked]>
Date: Mon, 28 Dec 2020 18:47:24 +0000

@Apoorv Joshi<mailto:[email-masked]>

It kind of looks confusing.

Can you reshare

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Saturday, December 26, 2020 4:05 PM
To: Jessie Caparas <[email-masked]>
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>
Subject: Re: Refund Followup! // 6224631663 & 6225111687 // 1690438

External email sender, please take precaution.
Hi Jessie,

Please find below the order details and their breakdown for returns along with tracking numbers:

Order Number
Return Tracking
Splash
Shoemart
Shoexpress
Lifestyle
Babyshop
Max
Total
6224631663
46284892242
161752604 - - Sustainable A-line Maxi Denim Skirt with Button Closure
161714114 - - Full Length Printed Jog Pants with Zip Pockets and Drawstring
161934160 - - Bossini Cuffed Jog Pants with Drawstring Waistband
161705310 - - Bossini Denim Shorts with Pocket Detail and Belt Loops
161280130 - - Solid Shorts with Pocket Detail and Zip Fly Closure
162201929 - - Full Length Solid Jeans with Pocket Detail and Belt Loops
161843937 - - Iconic Wide Fit Plain Palazzo Pants with Belt
161967963 - - Assorted Ankle Length Socks - Set of 3
161581388 - - Slide Sandals with Striped Mid-Sole Strap
162037946 - - Textured Sandals with Hook and Loop Closure
162327572 - - Charlotte Reid Tote Bag with Detachable Sling Strap
162170125 - - Eligo Solid Top with Schiffli Detail Sleeves
NA
SAR 787
6225111687
46385475430
161616725 - - Printed Maxi A-line Dress with Long Sleeves and Tie Ups
NA
NA
NA
NA
NA
SAR 100
6221388829
46178322551
NA
NA
NA
NA
NA
162056139 - - Plain Jeggings with Elasticised Waistband
161956178 - - Lunch Box with Cutlery
SAR 30
6221396429
46177638043;I13E5FB
161775303 - - Printed Mini T-shirt Dress with Round Neck and Long Sleeves
161535440 - - Full Length Jeans with Pocket Detail and Belt Loops
161969402 - - Full Length Plain Jeans with Pocket Detail and Belt Loops
161752601 - - Sustainable A-line Maxi Denim Skirt with Button Closure
162115641 - - Textured Cross Strap Sandals with Hook and Loop Closure
NA
NA
NA
NA
SAR 293
6220618965
46178322525
161996471 - - Sustainable Plain Maxi Sleeveless Dress with Halter Neck
161704578 - - Sustainable Plain Maxi A-line Skirt with Elasticised Waistband
161572164 - - Sustainable Smiley World Printed T-shirt with Crew Neck
161567541 - - Pointed Toe Ballerina with Wedges
161172429 - - Ballerina Shoes with Cutwork Detail
161508619 - - Panelled Sneakers with Hook and Loop Closure and Applique Detail
161538641 - - Low Ankle Sneakers with Applique Detail and Hook and Loop Closure
161862842 - - Sneakers with Lace-Up Closure
161862848 - - Sneakers with Lace-Up Closure
161778155 - - Panelled Low-Top Sneakers with Cutout Detail
NA
NA
NA
SAR 401
46178044533
NA

161602551 - - Eyelet Detail High Cut Boots with Slip-On Closure
NA
NA
NA
NA
SAR 60
6224720539
46291710146

162351009 - - Textured Tote Bag with Twin Handle and Zip Closure
162799015 - - Skechers Women's Slip-On Walking Shoes
162788831 - - Skechers Men's Slip-On Walking Shoes
NA
NA
NA
NA
SAR 433

Please look into this and advise. All these order numbers are for the same customer and the customer has confirmed returning all the mentioned items in the above table.

Thank you for your help!

Regards,
Apoorv
________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Nitesh Singh" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "TARISH AYUBI" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 22, 2020 10:28:22 PM
Subject: RE: Refund Followup! // 6224631663 & 6225111687 // 1690438

@Fauzan  Ahmad . Musalman<mailto:[email-masked]>

Reminder.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 17, 2020 2:23 PM
To: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Nitesh Singh <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; TARISH AYUBI <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund Followup! // 6224631663 & 6225111687 // 1690438
Importance: High

@Fauzan  Ahmad . Musalman<mailto:[email-masked]>

Give me a breakdown of each order, concept and total.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 17, 2020 3:59 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Nitesh Singh <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; TARISH AYUBI <[email-masked]<mailto:[email-masked]>>
Subject: Refund Followup! // 6224631663 & 6225111687 // 1690438

External email sender, please take precaution.
Hi Team,

Kindly assist us on the below case, We have received no update from child ticket.

Regards,
Fauzan

________________________________
From: "Nitesh Singh" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 2, 2020 6:43:05 PM
Subject: Refund Followup! // 6224631663 & 6225111687 // 1690438

Hi Team,

Problem Statement: Refund Not Processed

Order Date :Sep 16, 2020 & Sep 18, 2020

Order ID: 6224631663 & 6225111687
Return Tracking ID:46284892242 & 46291709800
Assistance Required: Need refund to customer
RMA: 1000036668 & 1000112777

Child Ticket: 1690438

Issue Description: Customer raised a return request under both the order and claiming that he handed over to the items courier team.

As per the tracking status, items haven't been collected yet from the customer.

Kindly check whether the items have been returned and refund the customer

Regards,
Nitesh

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com