Subject: RE: Refund approval needed - 6230387851
From: Mohd Imran <[email-masked]>
To: seeta.seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>, Fauzan Musalman <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Mon, 28 Dec 2020 11:50:51 +0000

Please proceed

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Seeta Seeta <[email-masked]>
Sent: Sunday, December 27, 2020 7:06 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Nikhil Bishnoi <[email-masked]>
Subject: Re: Refund approval needed - 6230387851
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly assist us in the below concern.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 27 December, 2020 05:33:28
Subject: Refund approval needed - 6230387851

Hi team,

With regards to Order ID 6230387851, the customer has confirmed that the returned items were collected from him. We have tried to get the return AWB from the courier team and even a child ticket was raised, but there is no response.

The customer is confirming that the returned item is 161604980 - - Kappa Textured Low Top Lace Up Huarache, worth SAR 99.00. The refund amount is SAR 79.2.

The customer is with us since Sep 2020 and have completed 16 transactions with us.

Kindly provide the approval for the refund.

Regards,
Nikhil.

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