Subject: RE: Need Urgent collection
From: Akshay Berry <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Osam <[email-masked]>
Date: Mon, 28 Dec 2020 09:59:17 +0000

@Fauzan  Ahmad . Musalman<mailto:[email-masked]> Pick up reference generated now.

46395972884;L286774

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Monday, December 28, 2020 3:57 AM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Osam <[email-masked]>
Subject: Re: Need Urgent collection
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly assist us on the below case.

We have escalated to Fareye to get the collection reference, but they have updated us that (We would request you to please share the Return Order Number corresponding to the AWB as we couldn't find the record of the shared AWB in FarEye. You can get the Return Order Number corresponding to the AWB from LMIT.)PFA

Kindly check and assist us on this case as its pending since 7 months.

Regards.
Fauzan

________________________________
From: "ALL RUH OPS Landmark" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Osam" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 15, 2020 1:14:31 PM
Subject: RE: Need Urgent collection

Dear,

Please provide collection reference.

Best Regards
CMT Executive Aramex International – KSA – Riyadh
Tel: +966 920027447
aramex.com

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For a greener planet, please don’t print this email unless necessary.

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 15, 2020 2:36 AM
To: Abdulrahman Mohamad (SA) <[email-masked]<mailto:[email-masked]>>
Cc: Abdulrahman Mohamad (SA) <[email-masked]<mailto:[email-masked]>>; escalations dxbteam <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Osam <[email-masked]<mailto:[email-masked]>>
Subject: Need Urgent collection
Importance: High

External email: avoid to open links or attachments unless sender is known and content is relevant..

Hi Team,

Problem Statement: Collection
Order Date : May 8, 2020
Order ID: 6490013316
Tracking ID: 46390097843

Assistance Required: Need Urgent Collection
Issue Description: Customer raised a return request on 5/17/20 and due to error in the system the tracking is was invalid so we have raised a new return request on 12/13/20, kindly arrange the collection on priority basis.

Kindly arrange the collection asap as the case is pending since long time.

Regards,
​Osam

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