Subject: RE: KNET Refund issue // 03697009 // 8381235316
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, Mustafa Chakki <[email-masked]>
Cc: Anju John <[email-masked]>, Harish Thakor <[email-masked]>, "Rashid Gafoor Kaskar" <[email-masked]>, Escalations Dxbteam <[email-masked]>, M Ataullah <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sun, 27 Dec 2020 19:47:16 +0000

@Seeta Seeta<mailto:[email-masked]>

Hybris ticket has been closed in Hybris – we shouldn’t be closing such tickets.

@Mustafa Chakki<mailto:[email-masked]> I have reopened the finance ticket in Hybris for this order – ticket ID 03697009

Kindly do the needful and add your remarks. I see you have forwarded this to the bank already.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Seeta Seeta <[email-masked]>
Sent: Sunday, November 29, 2020 8:00 PM
To: Mustafa Chakki <[email-masked]>
Cc: Anju John <[email-masked]>; Harish Thakor <[email-masked]>; Rashid Gafoor Kaskar <[email-masked]>; Escalations Dxbteam <[email-masked]>; M Ataullah <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: KNET Refund issue // 03697009 // 8381235316
Importance: High

External email sender, please take precaution.
Hi Team,

Would like to inform you that the customer was asking refund in his bank account, however the My Credit amount has been removed and hybris Ticket 03697009 has been created on 11.11.2020, but still it's not resolved, so kindly do what is required for bank transfer.

Thanks & Regards,
Seeta Kunwar
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Subject: RE: [#1382902] - proof of refund 8377012491
From: Mustafa Chakki <[email-masked]>
To: Centrepoint <[email-masked]>
Cc: "[email-masked]" <[email-masked]>, Escalations Dxbteam <[email-masked]>, "Rashid Gafoor Kaskar" <[email-masked]>, Harish Thakor <[email-masked]>
Date: Sun, 13 Dec 2020 07:41:10 +0000

Manual bank request has been sent to the Bank.

Attaching the same for the reference.

From: Centrepoint <[email-masked]>
Sent: Monday, November 16, 2020 10:40 AM
To: Mustafa Chakki <[email-masked]>
Cc: [email-masked]; Escalations Dxbteam <[email-masked]>; Rashid Gafoor Kaskar <[email-masked]>; Harish Thakor <[email-masked]>
Subject: Fwd: [#1382902] - proof of refund 8377012491

External email sender, please take precaution.

Hi Mustafa,

Kindly note that the customer confirmed that he did not receive the refund, we provided him with the transaction ID but he still consisted that he did not receive the amount, kindly check and update as he is extremely frustrated.

Order No.: 8377012491

Best Regards,
Suha Ali
Back Office | Crystel
[email-masked]<mailto:[email-masked]>

   On Thu, 5 Nov at 8:55 PM , Centrepoint <[email-masked]<mailto:[email-masked]>> wrote:

   Hi Mustafa,

   Kindly note that the customer confirmed that he did not receive the refund, we provided him with the transaction ID but he still consisted that he did not receive the amount, kindly check and update as he is extremely frustrated.

   Order No.: 8377012491

   Best Regards,
   Suha Ali
   Back Office | Crystel
   [email-masked]<mailto:[email-masked]>

      On Sat, 31 Oct at 1:18 PM , Centrepoint <[email-masked]<mailto:[email-masked]>> wrote:

      Hi Mustafa,

      Kindly note that the customer confirmed that he did not receive the refund, we provided him with the transaction ID but he still consisted that he did not receive the amount, kindly check and update as he is extremely frustrated.

      Order No.: 8377012491

      Best Regards,
      Suha Ali
      Back Office | Crystel
      [email-masked]<mailto:[email-masked]>

         On Mon, 26 Oct at 4:07 PM , Centrepoint <[email-masked]<mailto:[email-masked]>> wrote:

         Hi ​Rashid,

         Kindly note that the customer confirmed that he did not receive the refund, we provided him with the transaction ID but he still consisted that he did not receive the amount, kindly check and update as he is extremely frustrated.

         Order No.: 8377012491

         Best Regards,
         Suha Ali
         Back Office | Crystel
         [email-masked]<mailto:[email-masked]>

            On Wed, 23 Sep at 10:38 AM , Centrepoint <[email-masked]<mailto:[email-masked]>> wrote:

            Hi Rashid Gafoor Kaskar,

            Kindly note that the customer confirmed that he did not receive the refund, kindly check and update as he is extremely frustrated.

            Order No.: 8377012491

            Best Regards,
            Suha Ali
            Back Office | Crystel
            [email-masked]<mailto:[email-masked]>

            1382902:1125156