Subject: Refund Not Initiated Yet For Order ID 9618522508
From: Ishan Ahuja <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sun, 27 Dec 2020 03:18:56 -0700 (MST)

Hi Team, 

Problem Statement: Refund Not Initiated Yet. 

Order Date : ​Nov 28, 2020 
Order ID: 9618522508 
Tracking ID: 34154643544149 

Assistance Required: Need to update ​the order status 

Issue Description: As per the tracking, we can see that the order has already been returned to our warehouse. However, status of hybris is still showing progress. We request you to please kindly update the above order status as NDR and initiate the refund. We have already escalated the case to the Far Eye Team but they are saying they have already updated it. 
Please find the above attachment for your reference. 

Request you to look into this and do the needful. 

Regards, 
Ishan