Subject: Re: Refund Not Processed #8204432514
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Fauzan Musalman <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, AHMED ISMAT <[email-masked]>
Date: Thu, 24 Dec 2020 21:02:36 -0700 (MST)

Hi Team, 

In the below case as per the customer he returned 4 items in the store on 3rd Dec. However, on the hybris there is refund for only 2 items. 

Can you please check this concern and let us know what can be done in this case. 

The items details: 
160751826 - - Juniors Penguin Square Pillow KWD 1.50 
​162607093 - - Juniors Printed Closed Feet Sleepsuit with Long Sleeves - Set of 3 KWD 3:00 

Thanks & Regards, 
Seeta Kunwar 

From: "AHMED ISMAT" <[email-masked]> 
To: "Fauzan Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Sent: Friday, 25 December, 2020 04:23:17 
Subject: Refund Not Processed #8204432514 

Hi Team, 

Problem Statement: Refund Not Processed 
Order Date : Sep 23, 2020 
Order ID: 8204432514 
Ticket no: 1903508 

Assistance Required: Need refund for customer. 
Issue Description:The customer has returned 4 items to store on 03 Dec 2020 and till now the refund not Processed. 

Items name: 
1.161828540 - - Giggles Printed 2-Piece Comforter Set 
2.161328115 - - CuddleCo Printed Comficush Stroller Liner 
3.160751826 - - Juniors Penguin Square Pillow 
​4.162607093 - - Juniors Printed Closed Feet Sleepsuit with Long Sleeves - Set of 3 

Store location: 
Centrepoint store ​Al Rai Ghazali Street 
kindly check the case and do the needful, 

Regards, 
Ahmed ismat