Subject: New Reply Received - Refund required for complete order no 7422777284
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 23 Dec 2020 13:29:16 +0000

Hi Apoorv Joshi,  The customer has responded to the ticket.  Refund required for complete order no  7422777284  Ticket comment <div class="ydpb27b5879yahoo-style-wrap" style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:16px"><div id="ydpb27b5879yiv6881385368"><div>Dear Team,<div id="ydpb27b5879yiv6881385368yMail_cursorElementTracker_1608712571282"><br></div>
<div id="ydpb27b5879yiv6881385368yMail_cursorElementTracker_1608712571500">Thank you for email.</div>
<div id="ydpb27b5879yiv6881385368yMail_cursorElementTracker_1608712583881"><br></div>
<div id="ydpb27b5879yiv6881385368yMail_cursorElementTracker_1608712584060">Please be advise that your way of working should be opposite as per me.</div>
<div id="ydpb27b5879yiv6881385368yMail_cursorElementTracker_1608712616098"><br></div>
<div id="ydpb27b5879yiv6881385368yMail_cursorElementTracker_1608712616239">When you are selling on sale, your quality team should check first and than the same should be sold to final customer.</div>
<div id="ydpb27b5879yiv6881385368yMail_cursorElementTracker_1608712616239"><br></div>
<div id="ydpb27b5879yiv6881385368yMail_cursorElementTracker_1608712616239" dir="ltr">However i can't wait too long as already i have refuse to take order from courier company which means that the item you shipped will be as per your packing standard and nobody opened it so that you need to get in touch with your delivery company.</div>
<div id="ydpb27b5879yiv6881385368yMail_cursorElementTracker_1608712616239" dir="ltr"><br></div>
<div id="ydpb27b5879yiv6881385368yMail_cursorElementTracker_1608712616239" dir="ltr">I need my 100% transfer to my credit card at the earliest.</div>
<div id="ydpb27b5879yiv6881385368yMail_cursorElementTracker_1608712616239" dir="ltr"><br></div>
<div id="ydpb27b5879yiv6881385368yMail_cursorElementTracker_1608712616239" dir="ltr">I can't wait for your long process and procedure to delay my payment.</div>
<div id="ydpb27b5879yiv6881385368yMail_cursorElementTracker_1608712616239" dir="ltr"><br></div>
<div id="ydpb27b5879yiv6881385368yMail_cursorElementTracker_1608712616239" dir="ltr">Therefore, please enough of your procedure and formalities.</div>
<div id="ydpb27b5879yiv6881385368yMail_cursorElementTracker_1608712616239" dir="ltr"><br></div>
<div id="ydpb27b5879yiv6881385368yMail_cursorElementTracker_1608712616239" dir="ltr">It's your mistake and you can't make customer suffer for refund in such way where i didn't received your order.</div>
<div id="ydpb27b5879yiv6881385368yMail_cursorElementTracker_1608712616239" dir="ltr"><br></div>
<div id="ydpb27b5879yiv6881385368yMail_cursorElementTracker_1608712616239" dir="ltr">Await for your prompt reply.</div>
<div id="ydpb27b5879yiv6881385368yMail_cursorElementTracker_1608712616239" dir="ltr"><br></div>
<div id="ydpb27b5879yiv6881385368yMail_cursorElementTracker_1608712616239" dir="ltr">Regards,</div>
<div id="ydpb27b5879yiv6881385368yMail_cursorElementTracker_1608712616239" dir="ltr"><br></div>
<div id="ydpb27b5879yiv6881385368yMail_cursorElementTracker_1608712616239" dir="ltr">Suhail<br><br><div id="ydpb27b5879yiv6881385368ymail_android_signature"><a id="ydpb27b5879yiv6881385368ymail_android_signature_link" href="https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature" rel="noreferrer" target="_blank">Sent from Yahoo Mail on Android</a></div> <br> </div>
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<div class="yiv6881385368yqt7521915348" id="yiv6881385368yqt08691"><blockquote style="margin:0 0 20px 0"> <div style="font-family:Roboto, sans-serif;color:#6D00F6"> <div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wed, 23 Dec 2020 at 11:24, Babyshop</div>
<div>&lt;[email-masked]&gt; wrote:</div>  <div style="padding:10px 0 0 20px;margin:10px 0 0 0;border-left:1px solid #6D00F6"> <div id="yiv6881385368"><div><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Suhail,</div>
<div><br></div>
<div dir="ltr">Thank you for your prompt response.</div>
<div dir="ltr"><br></div>
<div dir="ltr">We truly apologize for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.<br><br>During quality check we found out that the cancelled item was not in a good condition to be sold and it was the last of their stock hence we took them out of your order and refunded you for the same. <br><br>We will not be happy either if you receive bad items in your order, this is the reason why the item was cancelled and you received a notification regarding the same. Whenever this happens this is the process that warehouse will follow for every order to make sure our customers are not inconvenienced due to items with issues and are being served with the good quality items only.<br><br>As per your request we have asked the courier partner to return the order and as we can see the item which was cancelled has also been restoc
 ked at this time and is available under discount at this time. Once we have received the remaining items back at the warehouse a refund for the same will be processed.<br><br>Hope this helps and have a great day! Stay Safe!<br><br>Your Friends,<br>The Support Team<br>
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</div></div></div> </div> </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1897796