Subject: Re: Return Collection Status Not Updated For Order ID 6245235006
From: Shakeeb Arsalan <[email-masked]>
To: Ishan Ahuja <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sat, 19 Dec 2020 07:29:41 -0700 (MST)

Refunded 

From: "Ishan Ahuja" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Thursday, 17 December, 2020 16:52:40 
Subject: Return Collection Status Not Updated For Order ID 6245235006 

Hi Team, 

Problem statement: Hybris Return Status Not Updated 

Order Number:6245235006 
Order Created: Nov, 21, 2020 
Tracking id - 46388407726 
Return request created: 12/7/20 9:11 AM 

Assistance Required: Process the refund on priority 

Kindly note that as per tracking the item has been returned to the warehouse on 12 Dec 2020 04:00 PM. However, hybris status is still showing "SUBMITTED_TO_WAREHOUSE". We request you to please assist in this case as the customer is waiting for his refund. 

Regards, 
Ishan