Subject: Re: Refund approval
From: Shakeeb Arsalan <[email-masked]>
To: YASSER LSM <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sat, 19 Dec 2020 07:15:24 -0700 (MST)

Refunded 

From: "YASSER LSM" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Wednesday, 16 December, 2020 12:28:57 
Subject: Refund approval 

Hi Team, 

Subject: Refund approval. 

Order No: 8218885833 
Order Date : Nov 29, 2020 
Tracking ID: FP1129200010084 
Total Price:KWD30.75 
Ticket:1804174 

Issue Description: With reference to the above order, the customer is claiming that he did not receive the order. We contacted LMG to provide us with proof of delivery which shows signature and ID proof of the customer. They provide us with the attached photo which shows the door of the customer's flat. 
Assistance Required: Kindly do the needful. 

Customer's history: customer with us from 12/20/19, and he placed 9 orders. 

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Yasser