Subject: Re: Refund in Bank Account / 9606527936
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Rehan Khan <[email-masked]>, Punit Darji <[email-masked]>, Poorvi Chopra <[email-masked]>
Date: Sat, 19 Dec 2020 06:28:56 -0700 (MST)

Hi Team, 

Please help us to close this case as the case is pending with us since 1 month and customer is chasing us for his refund. 

Thanks for your help! 

Regards 
Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "Poorvi Chopra" <[email-masked]>, "Punit Darji" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Rehan Khan" <[email-masked]> 
Sent: Thursday, 17 December, 2020 14:31:22 
Subject: Re: Refund in Bank Account / 9606527936 

Hi Team, 

Kindly process the refund in customer's bank account. 

Thanks for your help! 

Regards 
Apoorv 

From: "Hiren Sadhwani" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Poorvi Chopra" <[email-masked]>, "Punit Darji" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Rehan Khan" <[email-masked]> 
Sent: Tuesday, 15 December, 2020 12:20:25 
Subject: RE: Refund in Bank Account / 9606527936 

Hi Apoorv, 

Please note that all cash refunds are handled by [ mailto:[email-masked] | 
@Poorvi Chopra ] & [ mailto:[email-masked] | 
@Punit Darji ] . Hence, please reach out to them for closing such cases. 

Thanks & Regards, 

Hiren Sadhwani 

Sr. Finance Executive 

Web Team | Landmark Group 

w: webteam.com 

t: +97145172118 

From: Apoorv Joshi <[email-masked]> 
Sent: Tuesday, December 15, 2020 10:07 AM 
To: Hiren Sadhwani <[email-masked]> 
Cc: Poorvi Chopra <[email-masked]>; Punit Darji <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>; Rehan Khan <[email-masked]> 
Subject: Re: Refund in Bank Account / 9606527936 

External email sender, please take precaution. 

HI Hiren, 

Thanks for your help! 

Customer is chasing us for his refund so kindly process the refund in the customer's bank account. 

Regards 

Apoorv 

From: "Hiren Sadhwani" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Poorvi Chopra" < [ mailto:[email-masked] | [email-masked] ] >, "Punit Darji" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Rehan Khan" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, 11 December, 2020 13:28:03 
Subject: RE: Refund in Bank Account / 9606527936 

Adding [ mailto:[email-masked] | 
@Poorvi Chopra ] & [ mailto:[email-masked] | 
@Punit Darji ] 

Thanks & Regards, 

Hiren Sadhwani 

Sr. Finance Executive 

Web Team | Landmark Group 

w: webteam.com 

t: +97145172118 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, December 11, 2020 11:44 AM 
To: Hiren Sadhwani < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Rehan Khan < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Refund in Bank Account / 9606527936 

External email sender, please take precaution. 

Hi Hiren, 

Kindly process the refund in the customer's bank account. 

Thanks for your help. 

Regards 

Apoorv 

From: "Rehan Khan" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, 7 December, 2020 11:08:39 
Subject: Refund in Bank Account / 9606527936 

Hi Team, 

The MyCredit refund is removed and the technical team has updated the bank details in the customer's account so we have escalated to the finance team to initiate the refund in his bank account but till now amount has not refunded. 

So we request you please do the needful and help us to close this case as soon as possible. 

​Order Date: Oct 5, 2020 

Order ID: 9606527936 

Return Tracking ID: 46039637195 

Bank Account Number: 0959002420901 

Refund Amount: AED 36 

Ticket number - 1740004 

We are looking forward to your reply. 

Regards 

Rehan 

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