Subject: Re: Late refund for partial cancel 6241006533
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>, Mohd Imran <[email-masked]>, Malik Ismail <[email-masked]>, Akshay Berry <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, saeedurrahman choudhary <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sat, 19 Dec 2020 03:03:11 -0700 (MST)

Hi Team, 

Order 6241006533 
Please assist in getting the following item 154183980 cancelled as the partial cancellation is getting failed and the issue is pending since more than a month. 

Regards 
Shakeeb 

From: "saeedurrahman choudhary" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Saturday, December 19, 2020 2:12:16 PM 
Subject: Late refund for partial cancel 

Hi Team, 

Problem Statement: Late refund for partial cancel 

Order Date: Nov 11, 2020 
Order ID: 6241006533 
Tracking ID: SD000393410 

Assistance Required: Need urgent Refund for partial cancelled item. 

Issue Description: Due to out of stock customer got only one item but the partial cancellation got failed in the system, and the customer did not get his refund till now. Since the child ticket (#1867528)has been created a weak ago. 

Thank you for your help 

Regards, 
Saeedurrahman