Subject: Re: Refund Approval// 6248706982
From: Mallmanager Cpqatifmall <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Algaili Ahmed <[email-masked]>, Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sat, 19 Dec 2020 09:55:49 +0000

Dear  Team

 This is inform to you  done 161061518 QTY 2 to same kindly check ......

Kind Regards,

Mohammed abdul hakim
Duty Manager
Centrepoint city mall qatif
Mobile: +966 568921775
Email: [email-masked]<mailto:[email-masked]>
Qatif City Mall I PO Box 14801 | Qatif 31911 l Saudi Arabia

________________________________
From: Apoorv Joshi <[email-masked]>
Sent: Saturday, December 19, 2020 12:22 PM
To: Mallmanager Cpqatifmall <[email-masked]>
Cc: Algaili Ahmed <[email-masked]>; Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Re: Refund Approval// 6248706982

External email sender, please take precaution.

Dear Mohammed,

Refund is processed for only one item: 161776289, order has another item: 161061518 QTY 2. Please process the remaining refund. Customer should receive total refund of SAR 88.20

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Mallmanager Cpqatifmall" <[email-masked]>
To: "Apoorv Joshi" <[email-masked]>
Cc: "Algaili Ahmed" <[email-masked]>
Sent: Saturday, December 19, 2020 1:41:56 AM
Subject: Fw: Refund Approval// 6248706982

Dear  Team

             This is infrom to  you  by mistake update  to same order  but same order we have our store  i did return   customer will get refund  7/10 days  will be ......

Kindly do this needful....

Kind Regards,

Mohammed abdul hakim
Duty Manager
Centrepoint city mall qatif
Mobile: +966 568921775
Email: [email-masked]<mailto:[email-masked]>
Qatif City Mall I PO Box 14801 | Qatif 31911 l Saudi Arabia

________________________________
From: Splash Citymallqatif <[email-masked]>
Sent: Friday, December 18, 2020 4:20 PM
To: Mallmanager Cpqatifmall <[email-masked]>
Subject: Fw: Refund Approval// 6248706982

Thanks and regards,
Jhun
Splash Qatif mall
Mobile; 0547791620
Land mark Arabia company

________________________________
From: Apoorv Joshi <[email-masked]>
Sent: Friday, December 18, 2020 1:26 PM
To: Splash Citymallqatif <[email-masked]>; Qazi Mohammed <[email-masked]>; Nusaybah Alzuman <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Algaili Ahmed <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Re: Refund Approval// 6248706982

External email sender, please take precaution.

Hi Team,

With reference to the order number: 6248706982
Store Code: Splash - 21092

Order marked as pickup completed however, customer is denying not picking up this order. Kindly check and share the proof of collection if the order has been collected. If the order is still available, please proceed with RTS. Customer is chasing for their refund.

Please look into this on priority and assist.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Algaili Ahmed" <[email-masked]>
To: "Seeta Seeta" <[email-masked]>
Cc: "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>
Sent: Friday, December 18, 2020 8:47:20 AM
Subject: Refund Approval// 6248706982

Hi Team,

Problem Statement: Refund Approval request.

Order Date : 28-Nov-2020
Order ID: 6248706982
Tracking ID: 100190300, 624870698222999991
​Store code: Splash21092
​
Issue Description: The customer reached us informing that she has not received the order that has marked as pickup complete in the Hybris, we have forwarded the issue to store team and they confirmed that they didn't received the order.

Kindly assist us to process the refund manually and close the issue.

Order price: SAR 88.20

Thank you for your help.

​Regards,
Algaily

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