Subject: RE: old child ticket // 6243699567
From: Akshay Berry <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Alghamdi Mohammed <[email-masked]>, Abhilash Kuttalam <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Ahmed Fathalrahman, Alsharif. Ahmed" <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sat, 19 Dec 2020 06:41:34 +0000

@Shakeeb Arsalan<mailto:[email-masked]> Please see the response attached from the store.

Kindly inform the customer the same.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Shakeeb Arsalan <[email-masked]>
Sent: Saturday, December 19, 2020 9:28 AM
To: Alghamdi Mohammed <[email-masked]>; Abhilash Kuttalam <[email-masked]>
Cc: Fauzan Ahmad, Musalman <[email-masked]>; seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Ahmed Fathalrahman, Alsharif. Ahmed <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: old child ticket // 6243699567
Importance: High

External email sender, please take precaution.
Hi Team,

Requesting you to look into this and fix the issue on your priority basis.

Regards
Shakeeb

________________________________
From: "Ahmed Fathalrahman, Alsharif. Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 17 December, 2020 02:45:04
Subject: old child ticket

Hi Team,

Problem Statement: Late Shipping
Order Date : 18-Nov-2020
Order ID: 6243699567
Tracking ID: na
Assistance Required: Need Urgent Delivery
Issue Description: Customer placed order on 18-Nov-2020 and till now she has not received the order. As per the hybris the order status is in progress.
Customer is chasing us for her order so we request you to expedite the delivery date asap.

Regards,
Ahmed

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: Re: [#1732200] - Click & Collect
From: Max Khurais <[email-masked]>
To: Abhilash Kuttalam <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Alghamdi Mohammed <[email-masked]>, Max <[email-masked]>, TurkiAlGhirrash <[email-masked]>
Date: Thu, 26 Nov 2020 17:44:26 +0000

Hi abhi

We called customer to confirmed the order already received and she will come to collect ASAP..

AMANI ALASMARI
Get Outlook for iOS<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2Fo0ukef&data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7C109b90ab6b554510c45208d89232eb22%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637420094682381865%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Vqe%2FcIKn3tiDleBrLA9rRgiCBtMiaupsnsqVoYQe%2FA4%3D&reserved=0>
  _____

From: Abhilash Kuttalam <[email-masked]>
Sent: Thursday, November 26, 2020 2:59:54 PM
To: Max Khurais <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Alghamdi Mohammed <[email-masked]>; Max <[email-masked]>; TurkiAlGhirrash <[email-masked]>
Subject: RE: [#1732200] - Click & Collect

Dear Amani,

Please check and reply to all.

Regards,

Abhi

From: Max <[email-masked]>
Sent: Thursday, November 26, 2020 12:35 PM
To: Max Khurais <[email-masked]>; Alghamdi Mohammed <[email-masked]>; Abhilash Kuttalam <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: Fwd: [#1732200] - Click & Collect

External email sender, please take precaution.

​

Hi Team,

Subject : Late shipment status still ready to shipped

Order ID - 6243699567

Tracking id :624369956722999991

Store Id : Max 60106

Problem Statement – Late shipment

Assistance Required – Need urgent shipment

Order placed on : Nov 18, 2020

Please update us and arrange a delivery ASAP.

Regards,

Support Team.

1732200:1125156