Subject: RE: Refund issue // 6219109914 // approv the refund
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, M Ataullah <[email-masked]>, Escalations Dxbteam <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Fri, 18 Dec 2020 09:30:50 +0000

@Shakeeb Arsalan<mailto:[email-masked]>

Go ahead.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Shakeeb Arsalan <[email-masked]>
Sent: Thursday, December 17, 2020 8:00 PM
To: Jessie Caparas <[email-masked]>
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; M Ataullah <[email-masked]>; Escalations Dxbteam <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund issue // 6219109914 // approv the refund
Importance: High

External email sender, please take precaution.
Hi Jessie.

Would like to inform you that he is insisting that the items has been collected, Please advice us on the below.

Regards
Shakeeb

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "M Ataullah" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 16 December, 2020 00:58:07
Subject: RE: Refund issue // 6219109914

@Shakeeb Arsalan<mailto:[email-masked]>

These are the details but both of them are invalid.

AWB for 1000197641 - 46382342241
AWB for 1000081744 - 46288234226

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, December 13, 2020 5:41 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; M Ataullah <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund issue // 6219109914

External email sender, please take precaution.
Hi Jessie,

RMAs 1000197641, 1000081744
Please note that the above RMAs have been deleted and the customer is insisting that he returned items under one them.
We request you to help in getting the AWBs associated with the mentioned RMAs in order to check on the BI publisher if we received any items.

Regards
shakeeb

________________________________
From: "M Ataullah" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, December 13, 2020 6:58:22 PM
Subject: Refund issue // 6219109914

Hi Team,

Problem Statement: Refund issue

Order Date : Aug 27, 2020
Order ID: 6219109914
RMA; 1000197641, 1000081744
Tracking ID: NA
Value of the item; 161763778, SAR 249.00
Assistance Required: Need to check and process the refund.

Issue Description: The customer placed a return request for one item, and twice the RMA has been deleted, and we don't have any tracking ID that make us confirm that the item has been collected or not, but the customer is chasing his refund and saying that the items has been collected and because of delay the issue more than 4 months does not agree to cooperate with us in investigating the issue, and the customer continually contacting us with new mail, and chasing his refund.

Customer history; The customer purchasing the order since 2/7/19 according to Hybris and has 18 successful order.

so kindly request to advice and help us in closing this case.

Regards
Syed Ataullah

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com