Subject: RE: Missing items / Refund approval //Order ID: 6245390925
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>, Sachin Maheshwari <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Ebrahim <[email-masked]>
Date: Fri, 18 Dec 2020 09:20:22 +0000

@Sachin Maheshwari<mailto:[email-masked]>

Please advise on the below missing item.

This is the customer’s 3rd order with us from June 2020.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Shakeeb Arsalan <[email-masked]>
Sent: Thursday, December 17, 2020 4:19 PM
To: Jessie Caparas <[email-masked]>; Mohd Imran <[email-masked]>; Akshay Berry <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Ebrahim <[email-masked]>
Subject: Re: Missing items / Refund approval //Order ID: 6245390925
Importance: High

External email sender, please take precaution.
Hi Team,

Requesting you to assist us in the below case on urgent basis.

Regards
Shakeeb

________________________________
From: "Ebrahim" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 5 December, 2020 11:06:38
Subject: Missing items / Refund approval //Order ID: 6245390925

Hi Team,

Problem Statement: Missing items / Refund approval
Order Date : Nov 21, 2020
Order ID: 6245390925
Tracking ID: SD000518669
Total Price: SAR549
Concept: BABYSHOP

Assistance Required: Need missing items / Refund approval

Issue Description: Customer placed order for 2 items but as per the customer she has only received 1 item, Under the consignment details we can see that all 2 items has been shipped from our side.

The missing item is
159234028 - - Juniors Changing Table (quantity 1)

Case history : The customer reached out to us on Nov 27, 2020. and we have created a child ticket to check if the item have been shipped or not and since then no action has been taken on the issue .

Customer's history : The customer is with us since 6/6/20 and this is his 3rd order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Regards,
Ebrahim Hageb

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