Subject: Refund Issue - 6245975554
From: Apoorv Joshi <[email-masked]>
To: [email-masked]
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, AMIR <[email-masked]>, Mohammad Shafeeque <[email-masked]>
Date: Fri, 18 Dec 2020 01:54:59 -0700 (MST)

Hi Team, 

With reference to the order number: 6245975554 
Request Token Number: 169999990034945693 
Transaction/Authentication Code: 008833 
Refund amount: SAR 172 

As per the status of this refund it is manually refunded by Payfort and the customer is reporting that they have already checked with their Bank but the Bank is asking for the UTI number to get the same investigated. Please advise if this has been successfully refunded at this time, if so, please do share the UTI number. 

Please look into this on priority and assist. Thank you for your help! 

Regards, 
Apoorv