Subject: Refund Not Processed
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Malik Ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, MOHAMMED MURSHED <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Thu, 17 Dec 2020 17:57:01 -0700 (MST)

Hi Malik, 

With refence to order # 6246657802 

As per hybris the refund has been done manually by payfort on 28 Nov,2020. Customer has shared the bank statement and claiming that he has not received the refund. Kindly check and update us. 

Regards, 
Fauzan 

From: "MOHAMMED MURSHED" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, December 17, 2020 6:41:18 AM 
Subject: Refund Not Processed 

Hi Team, 
With reference to order no (6246657802) ,and as per the hybris website the refund has been done on 28 Nov 2020 .However, Customer calming that he did not received the amount in his bank and he provided us bank statement the refund not processed, kindly check and do the needful. 

please find the attach document of customer. 

Regards, 
M.Murshed