Subject: Re: Refund issue
From: YASSER LSM <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Thu, 17 Dec 2020 05:44:14 -0700 (MST)

Any update? 

From: "yasser lsm" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Wednesday, 16 December, 2020 15:56:25 
Subject: Refund issue 

Hi Team 

​Subject: Refund issue 

Order No. 6234614375 
Ticket No: 1850079 
Item ID: 162755357 - - Slogan Embroidered Sleepsuit with Long Sleeves and Cap 

According to the customer, two items have been returned. However, the refund was processed for one item. Now the customer is asking refund for the following item:Item 9 :162755357 - - Slogan Embroidered Sleepsuit with Long Sleeves and Cap. The above item does not appear in the refund order menu. Screenshot is attached. The case was escalated to Jira (https://landmark.atlassian.net/browse/REL-129893). The response from Jira was "Please check with OMS for creating return for this item# 162755357 - - Slogan Embroidered Sleepsuit with Long Sleeves and Cap." 

Kindly do the needful. 

Best regards, 
Yasser