Subject: RE: Refund approval
From: Jessie Caparas <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Malik Ismail <[email-masked]>
Cc: seeta.seeta <[email-masked]>, AVNESH CHITTIMALA <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, AKASH YADAV <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Thu, 17 Dec 2020 10:16:53 +0000

@Fauzan  Ahmad . Musalman<mailto:[email-masked]>

This is the POD provided.

Have we checked with the customer?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Thursday, December 17, 2020 8:04 AM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: seeta.seeta <[email-masked]>; AVNESH CHITTIMALA <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; AKASH YADAV <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Refund approval
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly assist us to get refund approval for the below case.

Thank you for your help.

Regards,
Fauzan

________________________________
From: "AVNESH CHITTIMALA" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 10, 2020 7:06:07 AM
Subject: Refund approval

Hi Team

Problem Statement: Refund approval.

Ticket ID: 1812004
Order Date:  November 29th, 2020
Order ID: 8218885833
Tracking ID: FP1129200010084
Total Price: KWD 30.75

Issue Description: Order was delivered but customer claims not received. POD was sent to customer, bur we did not get any POD.

Case history: Customer is contacting us from December 03rd and also escalated for POD on December 03rd. LMG courier team has sent the POD to customer address but customer claims still not received the order.

Customer's history: Customer is placing order with us since December 20, 2019 and placed 9 orders till now.

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Regards,
Anvesh

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Subject: Re: Proof of delivery
From: olm kuwait <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>
Cc: AVNESH CHITTIMALA <[email-masked]>, seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Midhun Madhu <[email-masked]>, Escalations Dxbteam <[email-masked]>, Reddy Prasad <[email-masked]>
Date: Thu, 10 Dec 2020 04:08:56 +0000

Dear Team,

PFA of the POD

Thanks
Srinivas

Get Outlook for iOS<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2Fo0ukef&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C952ad34fd52f486c398b08d89cc15080%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637431701387647270%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=6ahJJmbL7CKzyFTtxP1fQdwxCoiLy8K6oQeed9%2Bztro%3D&reserved=0>
  _____

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Wednesday, December 9, 2020 10:37:47 PM
To: olm kuwait <[email-masked]>
Cc: AVNESH CHITTIMALA <[email-masked]>; seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Midhun Madhu <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Proof of delivery

External email sender, please take precaution.

Hi Team,

Any update on the below case.

Regards,
Fauzan

  _____

From: "Fauzan Ahmad, Musalman" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Cc: "AVNESH CHITTIMALA" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "midhun madhu" <[email-masked]>, "escalations dxbteam" <[email-masked]>
Sent: Sunday, December 6, 2020 9:05:16 AM
Subject: Proof of delivery

Hi Team,

With reference to order #8218885833
Tracking ID: FP1129200010084

Kindly share with us the POD for the above order as customer claiming that he has not received the order.

Regards.
Fauzan

  _____

From: "AVNESH CHITTIMALA" <[email-masked]>
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>
Sent: Sunday, December 6, 2020 6:14:30 AM
Subject: Proof of delivery

Hi Team,

With reference to the order number 8218885833.

The order was delivered on December 01st, 2020, but customer claims, did not receive the order. Already escalated to LMG courier team on December 03rd, 2020, but did not receive any reply. The customer is asking for the order status. Please send the proof of delivery.

Thank you in advance.

Regards,
Anvesh